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Windows 7: IE and Mozilla Firefox not opening


04 Aug 2011   #1

windows 7 Home Premium 32bit
 
 
IE and Mozilla Firefox not opening

For the longest time both IE and Mozilla Firefox worked perfectly fine except for if i clicked a Google link i was always redirected but I was able to find a way around that but recently on two profiles on my home computer both IE and Mozilla Firefox wont open i have tried to click on them i have tried to run them as administrator and i have tried re-installing Mozilla Firefox i have also tried opening through other programs that give you the option to open your selected browser from there but nothing works i have even tried making a new profile in which they opened perfectly but when i turned the computer off for the night and turned it back on the new profile had the same issue. What are the possible problems and how can i fix them

My System SpecsSystem Spec
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04 Aug 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* You didn't give us a lot of information to work with, so it's hard to know what your problem is.

* Are you able to boot the system into Safe Mode? { To see if the browsers work}

Safe Mode

* Try a System Restore to a point PRIOR to the problem.
If System Restore fails you may have Malware.

* Redirects can be suspicious...
Have you done a full scan with your AV?
Would also be a good idea to do a full system scan with SuperAntiSpyware OR Malwarebytes.Both have free programs.
Down load either one > update > full system scan.


SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Malwarebytes : Free anti-malware, anti-virus and spyware removal download
My System SpecsSystem Spec
06 Aug 2011   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

As JMH mentioned, the redirects tend to be malware related. When you try to open the browsers, do you see the processes running in task manager, but the interface doesn't open?



A Guy
My System SpecsSystem Spec
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08 Aug 2011   #4

windows 7 Home Premium 32bit
 
 

JMH the programs you sent seemed to have helped i can now open my browsers it still redirects but if its malware i don't have sufficient funds to buy the needed program to remove them thank you for your help though in this matter.
My System SpecsSystem Spec
08 Aug 2011   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

As I said in my last post both programs listed are FREE!
Please refer to Post 2.


Quote:
* Redirects can be suspicious...
Have you done a full scan with your AV?
Would also be a good idea to do a full system scan with SuperAntiSpyware OR Malwarebytes.
Both have free programs.
Down load either one > update > full system scan.


SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Malwarebytes : Free anti-malware, anti-virus and spyware removal download
My System SpecsSystem Spec
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 IE and Mozilla Firefox not opening




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