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Windows 7: Trouble with blocked account

08 Aug 2011   #1

Windows 7 32 bit
Trouble with blocked account

Hi guys i was talking to a curry's technician about my problem and he told me if i cant get help through normal channels to come here and seek help.

Basically my problem is with my hotmail account. About a week and abit ago my account got either hacked or attacked by a bot because it sent out those annoying emails where it tells your contacts to click on a link and if they do spreads this annoying thing to them. Now i didnt click on any link but i was on a family laptop so i have a feeling it wasnt properly virused checked and got on my account through that laptop. I was told about an hour after it had happened by a friend so i logged on changed my password and deleted all the emails i could.

About a day after I get told that i cant get into my email due to it being blocked (even though i was still logged in but i logged out to test this and then couldnt get back in)
It told me my account had been compromised and that it was blocked which was fine because i had and i totally understood why.

However it told me to contact support to unblock it so i did and heard nothing back within a 48 hour period (even though it said it would be sorted within 24)
I then tried again and after 3 tries and a week and a half later i just dont know what to do.

When i read the forum support it just says change your password which i did and doesnt really help with unblocking my account. I wouldn't mind but this account is part of my xbox live account so i cant change it and is part of many online stores i have used so i need it unblocked just so i can change the email they use.

If you guys could help me i would really appriciate it seeing as microsoft support havent even bothered to get in contact and even say i didnt supply enough information (which i have with past passwords, bank card details, contacts, secret answer i just dont know what more they would need)

My account is [removed](yes i know its terrible i made when i was in school its so embarrasing i know =p)
Also my issue number is 19324574.

Many thanks Shawn

My System SpecsSystem Spec
08 Aug 2011   #2

Windows 7 Ultimate 64 bit SP1

This sounds like a virus not an attack...
What antivirus do you have?
My System SpecsSystem Spec
08 Aug 2011   #3

Windows 7 32 bit

Im on a different machine now so the virus isn't the problem its getting unblocked that is mate.

But i have avast and malwarebytes' anti-malware and also ccleaner.

My System SpecsSystem Spec

08 Aug 2011   #4

Windows 10 Pro x64

Have you tried calling the Microsoft support number for your area? If the online methods aren't getting you anywhere, it's probably time to start trying the offline methods .
My System SpecsSystem Spec
08 Aug 2011   #5

Win 7 Home Premium x64

The Chicago Tribune had a recent column about a woman with a similar problem with her hotmail accoount. She got nowhere with Microsoft and the column helped her get it resolved. Hope you don't have to do the same.

I hope the link works. You may have to sign up for an account.

Problem Solver: Hotmail freeze burns user -
My System SpecsSystem Spec
09 Aug 2011   #6

Windows 7 32 bit

Thanks guys they have finally sorted my problem.

My System SpecsSystem Spec

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