|16 Aug 2011||#1|
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Locked out of livemail
So I am helping a friend with her Live mail (Hotmail). I dont use it so you will have to forgive me. She forgot her password and it locked her out of the account. She has tried the passwords that she has written down and none of them work. We tried the forgot your password link and had it sent to an email of hers that no longer exists. Then tried to send it to her trusted PC but there is constantly an error code for some reason. Then I tried having it sent to another email address (mine) but I have to verify her Identity. the questions it asks are such as the last subjects sent, last addresses sent to, CC info, Xbox tag, she doesnt have Xbox, CC info on there, nor remembers last addresses sent to other than mine and one other one nor one last subject entry. When I tried sending it off the first time. Microsoft pushed it back saying "there is not enough information to verify identification" then I tried it a second time and it went through but it failed to send me her temporary password or anything. Is there a way I can get into her mail for her or a password cracker or something that I can help her get back into her email. She has been locked out for about 3 weeks now. Thanks.
|My System Specs|
|18 Aug 2011||#4|
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Windows Live Solution Center
Here are 2 links you might want to try....
Reset Windows Live ID Password. It tells you what you need to do.
Reset your Windows Live ID Password
Hotmail Forum, Hotmail Threads. This is where you post and ask questions.
Note : Windows Live Solution Center is not known to be prompt in answering. Be patient and wait.
Last time I posted a question, took them 10 days to reply.
|My System Specs|
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