At Wits End!! Please Help :)

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  1. Posts : 12
    Windows 7
       #1

    At Wits End!! Please Help :)


    Oh geez......ok, I have Windows 7, 64 bit and I have been using Windows Live Mail successfully until today. I can't send nor receive email. I have contacted Comcast in regards to this error:

    Unable to send or receive messages for the Comcast (myname) account. The connection to the server has failed.

    Server: 'mail.comcast.net'
    Windows Live Mail Error ID: 0x800CCC0E
    Protocol: POP3
    Port: 110
    Secure(SSL): No
    Socket Error: 10060

    And he had me get onto my comcast email account and send an email to another email addy to a different browser, and it went through successfully maning that the comcast server IS working just fine. So it must be something with Windows Live Mail....how can I fix this, does anyone know?? All the properties are all set correctly.

    Oh....I did install a new Netgear router if that could be the problem, I do not know how I'd fix that if that is the problem.


    Thanks,
    Kirbiee
      My Computer


  2. Posts : 1,030
    Linux Mint / XP / Win7 Home, Pro, Ultimate / Win8.1 / Win10
       #2

    When did you install the new Netgear router? What is the model number of the router?

    Regards,
    GEWB
      My Computer


  3. Posts : 12
    Windows 7
    Thread Starter
       #3

    Yesterday and it's a Netgear WNR 1000 v2, that comcast provided.
      My Computer


  4. Posts : 12
    Windows 7
    Thread Starter
       #4

    You know...I could disengage the router, set it all back up without it and check the windows live to see if that fixes the problem.
      My Computer


  5. Posts : 1,030
    Linux Mint / XP / Win7 Home, Pro, Ultimate / Win8.1 / Win10
       #5

    Good idea!

    If it works, then we need to go into the Netgear setup.

    Regards,
    GEWB
      My Computer


  6. Posts : 1,030
    Linux Mint / XP / Win7 Home, Pro, Ultimate / Win8.1 / Win10
       #6

    If the old router works, go into the various setup screens and note ALL of the settings.

    Regards,
    GEWB
      My Computer


  7. Posts : 12
    Windows 7
    Thread Starter
       #7

    It did not work, so it's the Windows Live not communicating with Comcast.....any suggestions?? Do you think uninstalling Windows Live and reinstalling it might work?? I did do a repair of Windows Live but it didn't fix the problem.
      My Computer


  8. Posts : 1,030
    Linux Mint / XP / Win7 Home, Pro, Ultimate / Win8.1 / Win10
       #8

    kirbiee said:
    It did not work, so it's the Windows Live not communicating with Comcast.....any suggestions?? Do you think uninstalling Windows Live and reinstalling it might work?? I did do a repair of Windows Live but it didn't fix the problem.
    See if this link gets you to the Windows Live login page:

    https://login.live.com/login.srf?wa=...9505&mkt=en-US

    If so then see if you can go where you need to from there. Sorry I can't help past the login (I don't do Microsoft mail).

    Regards,
    GEWB
      My Computer


  9. Posts : 12
    Windows 7
    Thread Starter
       #9

    Well thank you so much for your help. I've been to that login site, can't find any help there....I'll keep plugging along :)
    Kirbiee
      My Computer


  10. Posts : 1,030
    Linux Mint / XP / Win7 Home, Pro, Ultimate / Win8.1 / Win10
       #10

    kirbiee said:
    Well thank you so much for your help. I've been to that login site, can't find any help there....I'll keep plugging along :)
    Kirbiee
    Wow, I never noticed this...

    I have a Live account which I set up to access the MSDN subscriber site and I now see that I was AUTOMATICALLY given a Hotmail account!!! Who knew?!

    I found out after logging into Live (using the link I gave you) then I clicked on the Hotmail text link at the top of the page - it opened to a Hotmail account with a Welcome email from many months ago.

    Try loging in and clicking the Hotmail link at the top.

    Regards,
    GEWB
      My Computer


 
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