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Windows 7: Windows Mail Problem


27 Jul 2009   #1

xp
 
 
Windows Mail Problem

My friend just upgraded her laptop from Vista to Windows 7. Now she cannot access her email folders, etc. from her Windows Mail account (which she accesses through Road Runner). All she can get now is new mail in her inbox via Web Mail. All of her other read (but not deleted) mail is gone .. along with her folders. Is there anyway she can recover her Windows mail folders? Thanks so much for any possible help

My System SpecsSystem Spec
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27 Jul 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rtorr View Post
My friend just upgraded her laptop from Vista to Windows 7. Now she cannot access her email folders, etc. from her Windows Mail account (which she accesses through Road Runner). All she can get now is new mail in her inbox via Web Mail. All of her other read (but not deleted) mail is gone .. along with her folders. Is there anyway she can recover her Windows mail folders? Thanks so much for any possible help
rtorr

Since her email is on RR's servers what error does she get? She can log on but the mail folder are empty?

Did she do a clean isntall or upgrade of win 7?

Ken
My System SpecsSystem Spec
27 Jul 2009   #3

xp
 
 

Hi Ken,

She accessed her windows mail via an icon on her desktop and she doesn't know what the url was. She used the ugrade and not a clean install.
My System SpecsSystem Spec
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