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Windows 7: Amazon cookies issue in IE9


31 Aug 2011   #1

Windows 7 Professional x64 (Retail)
 
 
Amazon cookies issue in IE9

I keep gettiing:

Please Enable Cookies to Continue
To continue shopping at Amazon.com, please enable cookies in your Web browser. Learn more about cookies and how to enable them. Once you have enabled cookies in your browser, please click on the button below to return to the previous page.

I've tried lowering security settings, overriding cookie handling to allow everything, cleared cache, cookies and everything else, and even reset Internet Explorer entirely. I also tried with no Antivirus running.

Is this a known issue? It just started happening for me.

Oh, and yes Firefox works, but I want to get to the bottom of it so I can have the option of using IE9 if I want. Plus I have items saved in my cart that FF can't see.

My System SpecsSystem Spec
.

31 Aug 2011   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Carnivore,

Do you have your cookie settings in IE9 set like below to allow cookies? After you are finished shopping at Amazon, you can set it to block cookies again if you like.

Name:  cookies.jpg
Views: 27
Size:  38.4 KB

Hope this helps,
Shawn


My System SpecsSystem Spec
31 Aug 2011   #3

Windows 7 Professional x64 (Retail)
 
 

Yes I do, actually. I also tried setting it to allow third-party cookies as well but I'm still getting the error.
My System SpecsSystem Spec
.


31 Aug 2011   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Strange. When you reset IE9, did you completely reset it using the option in step 4 of the tutorial below?

Internet Explorer - Reset

If so, then you might run a sfc /scannow command to see if it may be able to find and fix any corrupted system files.
My System SpecsSystem Spec
31 Aug 2011   #5

Windows 7 Professional x64 (Retail)
 
 

Yes I did both of those things. In fact I just went back and reset IE9 again, making sure to check the box to Delete Personal Settings. Same issue.

I went back to settings to override cookies but it didn't help.

Restored advanced settings. Added Amazon to permitted sites in the Privacy tab. Lowered Internet zone security to lowest level. The problem persists.

sfc /scannow came up clean.

---

UPDATE:
I uninstalled IE9 following the instructions on this site, but got the the same problem even with IE8.

Then I reinstalled IE9 but the problem persists.
My System SpecsSystem Spec
05 Sep 2011   #6

Windows 7 Professional x64 (Retail)
 
 

Found the problem. https://amazon.com found its way into my Restricted Sites list. I have no idea how it got added but I'm surprised that the Reset and reinstalls apparently didn't clear the list.
My System SpecsSystem Spec
05 Sep 2011   #7
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

That is strange. I would have thought that resetting IE9 completely would have as well.
My System SpecsSystem Spec
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 Amazon cookies issue in IE9




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