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Windows 7: I can't fix Live Mail

02 Sep 2011   #1
eartrash

Windows 7 Ultimate x64
 
 
I can't fix Live Mail

Hi All!! Up until recently I have been really happy with windows 7 and Live Mail as it allowed me to sync all my emails into one (business1, business2, personal etc etc) but about 1 week ago it started crashing on launch and is refusing to start. I have tried uninstalling via programfiles/windowslive/installer and re-installing and repairing but I am stil unable to launch the program.

Here is the error info I am receiving:

Problem signature:
Problem Event Name: APPCRASH
Application Name: wlmail.exe
Application Version: 15.4.3538.513
Application Timestamp: 4dcdb9d1
Fault Module Name: MSMAIL.DLL
Fault Module Version: 15.4.3538.513
Fault Module Timestamp: 4dcdb9f6
Exception Code: c0000005
Exception Offset: 000294b1
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


This means nothing to me unfortunately. Can someone please advise me as to what is causing this issue, and how may I fix it?

Or...I am guessing that there is stil Live data which is being stored on my PC even after uninstall, is there anyway to delete such data in the case that it is the cause of the constant crashing?

Your help is much appreciated folks!
Eartrash


My System SpecsSystem Spec
.
02 Sep 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by eartrash View Post
Hi All!! Up until recently I have been really happy with windows 7 and Live Mail as it allowed me to sync all my emails into one (business1, business2, personal etc etc) but about 1 week ago it started crashing on launch and is refusing to start. I have tried uninstalling via programfiles/windowslive/installer and re-installing and repairing but I am stil unable to launch the program.

Here is the error info I am receiving:

Problem signature:
Problem Event Name: APPCRASH
Application Name: wlmail.exe
Application Version: 15.4.3538.513
Application Timestamp: 4dcdb9d1
Fault Module Name: MSMAIL.DLL
Fault Module Version: 15.4.3538.513
Fault Module Timestamp: 4dcdb9f6
Exception Code: c0000005
Exception Offset: 000294b1
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


This means nothing to me unfortunately. Can someone please advise me as to what is causing this issue, and how may I fix it?

Or...I am guessing that there is stil Live data which is being stored on my PC even after uninstall, is there anyway to delete such data in the case that it is the cause of the constant crashing?

Your help is much appreciated folks!
Eartrash
The above exception code refers to memory and is usually caused by a driver. Please run the below tests




1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
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 I can't fix Live Mail




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