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Windows 7: Can't download anything from email or internet

07 Sep 2011   #1
Kangaroostu

Home premium 64 bit
 
 
Can't download anything from email or internet

I am using win7 and IE9 and I can't download anything. I also use Norton Antivirus.

When I try and download an email attachment for example. Norton tells me the file is safe.

When I press download, I get a pop up. I try and run or save as per the pop up and the file begins to download. When it is at the end of the download, I am informed, via the pop, that it is running a security scan. I am then told the file couldn't be downloaded.

I'd appreciate any help.


My System SpecsSystem Spec
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07 Sep 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
Every time that I have seen this problem, it was virus or malware.
Update your antivirus and make a full scan

Download the free malwarebytes, update it, and make a full scan
http://www.malwarebytes.org/
My System SpecsSystem Spec
07 Sep 2011   #3
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi Kangaroostu, Welcome to the forums, have a look in your downloads you will find that the file has downloaded it happens to me quite often and I know my PC is clean
My System SpecsSystem Spec
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07 Sep 2011   #4
Kangaroostu

Home premium 64 bit
 
 

Thanks to both.

My antivirus is up to date. It does it automatically.

I can't download anything, so the malewarebytes won't work at the moment.

It goes to a IE download file (I think) and when I try and open it, I get running security scan and I can't open it.

Thanks for trying guys
My System SpecsSystem Spec
07 Sep 2011   #5
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Kangaroostu, try downloading a file and saving it to the desktop and see if it is there
My System SpecsSystem Spec
07 Sep 2011   #6
Kangaroostu

Home premium 64 bit
 
 

That's the problem though. Just when I think I have downloaded a file , the security scan runs and then I get, file can't be downloaded.
My System SpecsSystem Spec
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 Can't download anything from email or internet




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