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Windows 7: IE9 opening 2 home pages when 1 web page is already open

11 Sep 2011   #11
xxxdannyxxx

Windows 7 Home Premium x64 SP1
 
 

What error code if any are you receiving when IE9 fails to install

Danny

EDIT-I've asked for some help with this for you now as I'm out of ideas.Someone with a bit more experience with updates and IE9 will be along shortly


My System SpecsSystem Spec
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11 Sep 2011   #12
niemiro

Vista Home Premium x86 SP2
 
 

Hello!

Please copy the C:\Windows\Logs\CBS folder to your Desktop, copy the C:\Windows\WindowsUpdate.log file into your new CBS folder on your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard
My System SpecsSystem Spec
11 Sep 2011   #13
MvdB

Windows 7 64b Ultimate
 
 

Sometimes this is caused by strange permission issues.
You could try by creating: Built-in Administrator Account - Enable or Disable

When you've done this, reboot and log in as this administrator and try the install again...
My System SpecsSystem Spec
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11 Sep 2011   #14
AjayK47

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by niemiro View Post
Hello!

Please copy the C:\Windows\Logs\CBS folder to your Desktop, copy the C:\Windows\WindowsUpdate.log file into your new CBS folder on your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard
Uploaded logs as requested - Thank you
My System SpecsSystem Spec
11 Sep 2011   #15
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

What is the extra page which opens when you start a new session of IE9?

Two things to try
1. Disk Cleanup - Open and Use
You may have several files left over from failed updates and installs.

2. Rather than a clean install you could try an in place upgrade, Repair Install. Repair Install
My System SpecsSystem Spec
12 Sep 2011   #16
AjayK47

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
What is the extra page which opens when you start a new session of IE9?

Two things to try
1. Disk Cleanup - Open and Use
You may have several files left over from failed updates and installs.

2. Rather than a clean install you could try an in place upgrade, Repair Install. Repair Install
It's my home page that opens twice when another IE9 window is already open. This is the same regardless of if I left click on the IE9 icon on the task bar and select Internet Explorer or go to the desktop and double click on the IE9 icon.
My System SpecsSystem Spec
12 Sep 2011   #17
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Sorry for coming in late to the party. Have you met all the prerequisites for installing IE9?

Prerequisites for installing Internet Explorer 9

And here are some additional troubleshooting steps.

Troubleshoot problems when you cannot install Internet Explorer 9
My System SpecsSystem Spec
12 Sep 2011   #18
AjayK47

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Sorry for coming in late to the party. Have you met all the prerequisites for installing IE9?

Prerequisites for installing Internet Explorer 9

And here are some additional troubleshooting steps.

Troubleshoot problems when you cannot install Internet Explorer 9
Thank you - Yes I have checked all the prerequisites. The only thing I can think of is if when I uninstall IE9 it is not actually removing everything thus causing the reinstall to fail. Is there a better way to uninstall IE9 other than the usual.
My System SpecsSystem Spec
12 Sep 2011   #19
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Whew! This is certainly turning into a head-banger.

First, my usual disclaimer: I'm not an expert at anything.
But you might see if this rather long Microsoft Answers Forum thread (about 8 pages long) helps. Particularly doing the normal uninstall from Safe Mode (First Method) and using an elevated command prompt to enter a string of commands manually (Third Method.) I seem to recall that the elevated command prompt method had to be done twice with a reboot after each one.

Methods to Uninstall / Remove IE9 - Microsoft Answers

Before doing any of the suggested methods I'd recommend creating a new restore point just in case. If none of the methods works you might see if the free Microsoft telephone support is still available. You used to be able to reach Microsoft for free in the Colonies at the following telephone number: (800) 642-7676. Perhaps you can find something similar for Microsoft UK:

http://support.microsoft.com/?ln=en-gb

One final thought is to remove IE9 as best you can and consider a Repair Install. A repair install should preserve your user accounts, data, programs, and system drivers while (hopefully) getting your operating system back to the way it should be. And that should let you successfully install IE9 once the prerequisites are met. (He says optimistically.)
My System SpecsSystem Spec
13 Sep 2011   #20
AjayK47

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
One final thought is to remove IE9 as best you can and consider a Repair Install. A repair install should preserve your user accounts, data, programs, and system drivers while (hopefully) getting your operating system back to the way it should be. And that should let you successfully install IE9 once the prerequisites are met. (He says optimistically.)
Does a Repair Install retain all MS Updates or do they all have to be downloaded again?
My System SpecsSystem Spec
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