IE9 opening 2 home pages when 1 web page is already open

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  1. Posts : 3,302
    Windows 7 Home Premium x64 SP1
       #11

    What error code if any are you receiving when IE9 fails to install

    Danny

    EDIT-I've asked for some help with this for you now as I'm out of ideas.Someone with a bit more experience with updates and IE9 will be along shortly
      My Computer


  2. Posts : 908
    Vista Home Premium x86 SP2
       #12

    Hello!

    Please copy the C:\Windows\Logs\CBS folder to your Desktop, copy the C:\Windows\WindowsUpdate.log file into your new CBS folder on your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

    Thanks a lot!

    Richard
      My Computer


  3. Posts : 1,808
    Windows 7 64b Ultimate
       #13

    Sometimes this is caused by strange permission issues.
    You could try by creating: Built-in Administrator Account - Enable or Disable

    When you've done this, reboot and log in as this administrator and try the install again...
      My Computer


  4. Posts : 68
    Windows 7 Pro 64 bit
    Thread Starter
       #14

    niemiro said:
    Hello!

    Please copy the C:\Windows\Logs\CBS folder to your Desktop, copy the C:\Windows\WindowsUpdate.log file into your new CBS folder on your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

    Thanks a lot!

    Richard
    Uploaded logs as requested - Thank you
      My Computer


  5. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #15

    What is the extra page which opens when you start a new session of IE9?

    Two things to try
    1. Disk Cleanup - Open and Use
    You may have several files left over from failed updates and installs.

    2. Rather than a clean install you could try an in place upgrade, Repair Install. Repair Install
      My Computer


  6. Posts : 68
    Windows 7 Pro 64 bit
    Thread Starter
       #16

    Britton30 said:
    What is the extra page which opens when you start a new session of IE9?

    Two things to try
    1. Disk Cleanup - Open and Use
    You may have several files left over from failed updates and installs.

    2. Rather than a clean install you could try an in place upgrade, Repair Install. Repair Install
    It's my home page that opens twice when another IE9 window is already open. This is the same regardless of if I left click on the IE9 icon on the task bar and select Internet Explorer or go to the desktop and double click on the IE9 icon.
      My Computer


  7. Posts : 10,994
    Win 7 Pro 64-bit
       #17

    Sorry for coming in late to the party. Have you met all the prerequisites for installing IE9?

    Prerequisites for installing Internet Explorer 9

    And here are some additional troubleshooting steps.

    Troubleshoot problems when you cannot install Internet Explorer 9
      My Computer


  8. Posts : 68
    Windows 7 Pro 64 bit
    Thread Starter
       #18

    marsmimar said:
    Sorry for coming in late to the party. Have you met all the prerequisites for installing IE9?

    Prerequisites for installing Internet Explorer 9

    And here are some additional troubleshooting steps.

    Troubleshoot problems when you cannot install Internet Explorer 9
    Thank you - Yes I have checked all the prerequisites. The only thing I can think of is if when I uninstall IE9 it is not actually removing everything thus causing the reinstall to fail. Is there a better way to uninstall IE9 other than the usual.
      My Computer


  9. Posts : 10,994
    Win 7 Pro 64-bit
       #19

    Whew! This is certainly turning into a head-banger.

    First, my usual disclaimer: I'm not an expert at anything. :)
    But you might see if this rather long Microsoft Answers Forum thread (about 8 pages long) helps. Particularly doing the normal uninstall from Safe Mode (First Method) and using an elevated command prompt to enter a string of commands manually (Third Method.) I seem to recall that the elevated command prompt method had to be done twice with a reboot after each one.

    Methods to Uninstall / Remove IE9 - Microsoft Answers

    Before doing any of the suggested methods I'd recommend creating a new restore point just in case. If none of the methods works you might see if the free Microsoft telephone support is still available. You used to be able to reach Microsoft for free in the Colonies at the following telephone number: (800) 642-7676. Perhaps you can find something similar for Microsoft UK:

    http://support.microsoft.com/?ln=en-gb

    One final thought is to remove IE9 as best you can and consider a Repair Install. A repair install should preserve your user accounts, data, programs, and system drivers while (hopefully) getting your operating system back to the way it should be. And that should let you successfully install IE9 once the prerequisites are met. (He says optimistically.)
      My Computer


  10. Posts : 68
    Windows 7 Pro 64 bit
    Thread Starter
       #20

    marsmimar said:
    One final thought is to remove IE9 as best you can and consider a Repair Install. A repair install should preserve your user accounts, data, programs, and system drivers while (hopefully) getting your operating system back to the way it should be. And that should let you successfully install IE9 once the prerequisites are met. (He says optimistically.)
    Does a Repair Install retain all MS Updates or do they all have to be downloaded again?
      My Computer


 
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