|08 Oct 2011||#1|
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If Your Yahoo Mail Has Been Hacked -- Here's Help From Yahoo
If your Yahoo Mail has been hacked, first go to: http://help.yahoo.com/l/us/yahoo/mail/classic/contacts/spam-03.html for help from Yahoo Mail.
You must do this ASAP in order to have a chance of restoring your messages and saving your Address Book/Contacts.
TO RESTORE YOUR YAHOO MAIL MESSAGES:
If you use Yahoo! Mail Classic: click here.
If you use the All New Yahoo! Mail: click here.
TO RESTORE ADDRESS BOOK/CONTACTS LIST:
To restore your Yahoo! Address Book, fill out this restoration form. You must do this within 24 hours in order to have a chance of saving your Address Book.
TO REPORT THE ABUSE TO YAHOO + IDENTIFY THE HACKER:
Go to this page and fill out the form: http://help.yahoo.com/l/us/yahoo/mail/classic/abuse.html
You will be asked for specific information regarding the hacked email, including the HEADER – which IDENTIFIES the HACKER. The way this works is that the hacked email message itself contains certain information in the Header relating to the hacker's identity. The Header contains an Internet Protocol (IP) address that corresponds to the sender's Internet service provider (ISP).
To located the Header:
1. Select and Open the hacked email.
2. Look to the very bottom-right corner of the email and select Full Headers.
3. You'll then see a long list of technical information, most of which will not be easily readable.
4. Look for a line that says something like Received: from [123.456.78.91]
5. That number is what Yahoo is looking for. Copy it to your Clipboard
(Ctrl + C) or write it down.
Then go to a utility such as whois which will tell you the name of the hacker from which the email was sent.
Provide this information to Yahoo Mail, along with the other information requested, and Yahoo Mail will respond within 24 hours.
For additional help, Yahoo also has a Hacking Forum at “Y-Mail” discussion group
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