Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: IE9 won't run and won't reinstall

14 Oct 2011   #1
stlsailor

Microsoft Windows 7 Ultimate 64-bit SP1
 
 
IE9 won't run and won't reinstall

When I opened IE9 it would always hang, never giving me the ability to disable add-ons or return to default settings. (I am running Windows 7 64-bit OS).


STEP ONE: I went to the MS website and downloaded IE9. I began with 32-bit thinking it would be more stable, but it gave a message saying it wouldn't run on my version of windows. So I downloaded 64-bit, and tried to install. I got a message saying that the version on my machine was later than the version I was trying to install and it wouldn't let me proceed. Huh??? Surely not? But it gets stranger.


STEP TWO: I uninstalled IE9 in control panel and rebooted. Surprisingly IE9 was still there after reboot, even though I had uninstalled it and a check of Control Panel no longer showed it as installed. Huh??? OK, it is getting close to Halloween, I admit.


STEP THREE: I went back to the website and tried to download and install IE9. It gave me a message that Internet Explorer did not finish installing.

So if I can't install, I can't uninstall in order to reinstall, and I can't repair, how do I fix this? It's got me perplexed!


Dale


My System SpecsSystem Spec
.
14 Oct 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

stl sailor / Dale,

Nicely set out post above.

Apart from IE 9 problems does your system appear stable?


Have you a System Restore point created PRIOR to these problems?
My System SpecsSystem Spec
14 Oct 2011   #3
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Please fill out your system specs in your profile ... System Info - See Your System Specs

Also, did you try to install IE 9 (after downloading) with other programs open and running? Such as still *being connected to the Internet*, with other Windows open?
My System SpecsSystem Spec
.

16 Oct 2011   #4
stlsailor

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

Quote   Quote: Originally Posted by JMH View Post

Apart from IE 9 problems does your system appear stable?


Have you a System Restore point created PRIOR to these problems?
Responses to Questions

JMH, the system appears stable with one exception which has been consistent for a few days now. When I hibernate, then resume, it almost always hangs on resume. If I punch the power button to halt the resume, then try it again and choose the menu option to go ahead with the resume, it works the second time.

I hadn't thought of checking for restore points. I did and the answer, unfortunately is no. I thought the system automatically set a restore point daily, but apparently not.

Quote   Quote: Originally Posted by Jacee View Post
Please fill out your system specs in your profile ... System Info - See Your System Specs

Also, did you try to install IE 9 (after downloading) with other programs open and running? Such as still *being connected to the Internet*, with other Windows open?
Jacee, I entered my system specs as you requested.

As to your question, all software says don't run anything else when you install. I always do; there's never been a problem. Therefore the boy crying wolf syndrome kicked in. In this case, though, you were right--the wolf showed up. Here's what I did:

Additional Steps I have taken

STEP ONE: Tried installing IE9 again with no programs running. This time it told me installation was completed. A reboot was required.

STEP TWO: Ran IE9 to check if the problem was resolved. It wasn't--it still hangs on starting. (Actually it says "Your last browsing session closed unexpectedly." When I press the button to restore the webpage, it then hangs.)
My System SpecsSystem Spec
16 Oct 2011   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

stl sailor / Dale,
{In haste}


Problem solving -


Internet Explorer 8 and 9 Forum


How do I install or uninstall Internet Explorer 9?


Internet Explorer Help & How-to - Microsoft Windows


How do I uninstall Internet Explorer 9?


NB. At the end where > "When the uninstall won't work"



Re System Restore...

I suggest you read through the info below re Win 7.


Restore Points (Windows)
My System SpecsSystem Spec
16 Oct 2011   #6
stlsailor

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

IE9 Links

JMH, these are good links, I think, and I appreciate the time you took to post them--they just haven’t produced much in this particular case.
  • First Link -- I first posted the problem there three days ago – still no replies.
  • Second Link – I used this for directions on how to uninstall & reinstall.
  • Third Link – Good information on how to reset IE settings if you can get into IE. Unfortunately I can’t.
  • Fourth Link – I did learn, as you pointed out, that IE9 cannot be completely uninstalled when:
    • IE9 was preinstalled on the machine,
    • IE8 backup files were not kept or were later deleted,
    • a service pack was applied after IE9 was installed.
The first scenario fits my situation.

Even though I still can't get into IE9 after I reinstalled it, there is one positive change -- resume from hibernate no longer hangs the first time I try it.


System Restore

This one puzzles me. I have installed quite a few pieces of standard software on the machine over the past few weeks. Yet yesterday when I looked it only had one system restore point from the day before. Today it tells me that no restore points have been created. Yet the link confirms my thinking that some should have been.

I'm beginning to wonder if I need to reinstall Windows?
My System SpecsSystem Spec
16 Oct 2011   #7
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Dale,
Re your last comment / question.
That indeed may ultimately be the quickest & most efficient way to go.

Please note our Tutorial Section for any info your require re Win 7. It is of great benefit to refer to when necessary.
You will find info re repair install, clean install, system restore..... in fact almost everything you need to know.

Windows 7 - Tutorial Index

Keep us posted with your decisions / progress.
Good luck.
My System SpecsSystem Spec
19 Oct 2011   #8
stlsailor

Microsoft Windows 7 Ultimate 64-bit SP1
 
 

Just to wrap this up, I had a problem installing a software update that may have indicated there could be a bad sector on the disk.
  • FIRST, I ran chkdisk set to correct any bad sectors. It didn't find any.
  • SECOND, the system on reboot then tried to automatically run a repair install and couldn't. At one point I got a message that ntoskrnl.exe was corrupt.
  • THIRD, I tried to manually run a repair install from my Win7 disk and it couldn't complete that either.
  • FINALLY, I reinstalled Windows. It now works (as does IE9). Now on to reconfiguring and reinstalling software.
Thanks to all who provided ideas to try. It was worth a shot at not having to reinstall Windows!

Dale
My System SpecsSystem Spec
19 Oct 2011   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Thanks Dale for reporting back.
Good to know that all is well.
Safe surfing!.
My System SpecsSystem Spec
Reply

 IE9 won't run and won't reinstall




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Erased hard drive to reinstall Win 7 but now won't reinstall
I wanted to convert my Sony Vaio back to Windows 7 after updating to Windows 8 last year. I tried using the recovery disks that I created when I got the laptop. It told me that I couldn't reinstall. So after trying multiple things, I finally decided to wipe out the entire hard drive thinking...
Installation & Setup
Uninstall to reinstall or just reinstall cs5 premiere pro
error message :m2ts AVCHD suddenly giving unsupported compression error I have just had this happen to me Video files I have opened previously in Premiere Pro cs5 are now giving me this damn error message. I really am coming to hate this program. Big talk low on performance. So what should I...
Software
reinstall win 7 on ssd
I have had win7 on my new ssd and also win7 on the old hdd for some months now, and I think now is the time to wipe everything from the old hdd and reinstall win7 on the ssd again. Are there any issues I should be aware of when reinstalling win on the ssd?
Installation & Setup
Reinstall help
Hey people My Windows recently refused to boot after i put a flash disk in my machine. I tried everything possible to fix it and nothing worked. Then i went for a reinstall. unfortunatly the defult location was the recovery partion of my hard drive, so it parallel installed and i couldnt do...
Installation & Setup
Uninstall Win7 & Reinstall XP then Reinstall Win7?
Hello, I have Dell XPS M1710 and installed Windows 7 on it a few weeks ago. I have had several issues with the program and would like to uninstall it and then use my Dell Reinstallation DVD to put my computer back the way it was when I bought it. Then I want to try to install Windows 7...
Installation & Setup
Had to reinstall XP
even installing supposedly up-to-date drivers for my GeForce GTS 250, the performance in gaming was very mediocre. i had to open up a second partition and reinstall XP. now games like prototype and fifa 2010 run smoothly and with great graphics again..
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 07:52.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App