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Windows 7: Hyperlinks not working in Outlook and Word

27 Oct 2011   #1
EllenFisher

Windows 7 64 bit
 
 
Hyperlinks not working in Outlook and Word

Hyperlinks are not working, neither in Word nor in Outlook. I presume I have to set something somewhere but don't know what it is. In Outlook I get the dialog: General failure. The URL was ... . An error occurred in sending the command to the application. In Word nothing happens at all. No message, no opening of Firefox or IE.

Thanks all.
Ellen


My System SpecsSystem Spec
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28 Oct 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Ellen,
My mind reading abilities are a bit slow today....

* What version of Outlook & Word are you using?


* How long have you had this problem?


* Have you a System Restore Point created PRIOR to the problem occurring?


* BTW >check to see if this applies.
In Outlook go to Tools > 0ptions > Mail format > Message Format and make sure html is selected > Apply


* Links that may provide you with some useful information.


Fix hyperlinks in Outlook Express and Word - Microsoft Fix it BLOG - Site Home - TechNet Blogs

Hyperlinks do not work in Outlook Express or in Word


Block or unblock links in suspicious phishing messages - Outlook - Office.com
My System SpecsSystem Spec
31 Oct 2011   #3
EllenFisher

Windows 7 64 bit
 
 
Problem Solved

Actually just downloaded and ran the Fixit (http://go.microsoft.com/?linkid=9657448) and everything is just fine now.

Many thanks.
Appreciate you taking the time. Glad there are some of you around
My System SpecsSystem Spec
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31 Oct 2011   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Good news indeed.
Thanks for reporting back.
Safe surfing.

My System SpecsSystem Spec
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 Hyperlinks not working in Outlook and Word




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