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Windows 7: All browsers freeze with flash enabled/installed.

09 Nov 2011   #1

Windows 7 Ultimate 32bit
All browsers freeze with flash enabled/installed.

Hello Everyone,

I have been in IT for 10+ years and have done desktop/server support, programming, DBA, etc. I have come across an issue on my personal laptop that has stumped me. This started recently in the past month. It was around the time, I did a few windows updates and a FF update. So I have been unable to pinpoint what caused it.

My Problem -

All of my browsers started to freeze upon loading a new page (even non flash webpages, ie They would freeze for 5-10 minutes. I noticed if I disabled the flash plugin in FF, then FF acted normally. I uninstalled the flash activex module, and IE started to work properly again as well. I did a lot of testing by removing flash and all of my adobe components (CS4) and acrobat. Anything flash related I removed completely, I then used a tool provided by adobe to remove any leftover remnants of adobe (registry entries, folders, etc). I tried many different versions of FF, Opera, Safari and Chrome and many different versions of the flash player (9-current). They all acted the same with flash installed, if I uninstalled flash, all the browsers worked perfectly fine.

I finally gave in and reformatted and reinstalled Windows 7 32bit. I am running into the same issues again.

I was originally running Windows 7 x64, but am now at Windows 7 32bit.

Some things to note, my work laptop is Windows 7, and it works perfectly fine, as does my wife's personal and work laptops.

If anyone has any suggestions I would love to hear them. I am currently using the latest version of FF and Flash, and have not run any Windows updates yet (pre sp1 Windows 7 DVD).

My System SpecsSystem Spec
10 Nov 2011   #2

Windows 7 Professional SP1 32-bit

The only thing I can think of here - and you probably already checked for this - is that the Flash plugin somehow doesn't play well with GPU acceleration for video playback enabled. If you disable it, the problem persists?
My System SpecsSystem Spec
10 Nov 2011   #3

Windows 7 Ultimate 32bit

Yes I have tried the hardware acceleration setting in flash. This is a new laptop, early 2010, non sandy bridge Core i5 w/ 4GB of ram and NVIDIA graphics. If I was having a lot of other issues, I would chalk it up to something hardware related, but flash seems to be the only thing affects it.
My System SpecsSystem Spec

 All browsers freeze with flash enabled/installed.

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