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Windows 7: How to fix a BEX Problem Sig error?

28 Nov 2011   #1
titan7

Win7 home premium
 
 
How to fix a BEX Problem Sig error?

I have a new PC, just noticed that everytime I try to open a PDF doc on-line I get a internet explorer has stopped working. I can open them in safe mode but not in normal mode. I called a help desk, they were no help. Any suggestions??

My AV software is Kasperski, BTW.

Problem signature:
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 9.0.8112.16421
Application Timestamp: 4d76255d
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



My System SpecsSystem Spec
.

28 Nov 2011   #2
jcgriff2

Windows 7 - Vista
 
 

Quote   Quote: Originally Posted by titan7 View Post
Problem signature:
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 9.0.8112.16421
Exception Code: c0000005
A BEX event is security related, e.g., Buffer Overrun, DEP

0xc0000005 = memory access violation

Reset IE - How to reset Internet Explorer settings

Install latest Adobe reader - PDF reader, protected mode | Adobe Reader X

KIS may be causing trouble here. Boot into SAFEMODE w/ Networking - see if same error occurs when opening a PDF.

Regards. . .

jcgriff2
My System SpecsSystem Spec
29 Nov 2011   #3
titan7

Win7 home premium
 
 

I did reset IE. I upgraded the Adobe browser, I also was able to open PDF documents on line in safe mode with networking.
My System SpecsSystem Spec
.


29 Nov 2011   #4
jcgriff2

Windows 7 - Vista
 
 

Hi -

Given Safemode is OK and the presence of the 0xc0000005 exception error, I would suggest removal of KIS at this time.

Use removal tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Reboot upon completion. Quickly test the PDF - normal Windows.

You can always reinstall KIS again if it is not the cause.

I think KIS firewall may be interfering.

Regards. . .

jcgriff2
My System SpecsSystem Spec
29 Nov 2011   #5
titan7

Win7 home premium
 
 

Okay I will try this after work and reply.

Thank you
My System SpecsSystem Spec
01 Dec 2011   #6
titan7

Win7 home premium
 
 

Update, I emailed KIS they told me to disable KIS and see if I could open a PDF file, they said if I could not open when KIS was disabled, it's not KIS. Any other suggestions??
My System SpecsSystem Spec
01 Dec 2011   #7
jcgriff2

Windows 7 - Vista
 
 

I honestly would expect them to reach such a conclusion as they do not want their product removed.

KIS drivers remain loaded in RAM even when KIS is disabled. The only way to know whether KIS is involved or not is to completely remove it & test.

KIS does not load in safemode.
My System SpecsSystem Spec
02 Dec 2011   #8
titan7

Win7 home premium
 
 

Okay, I removed KIS with the removal app and I am still getting the same error? What now?
My System SpecsSystem Spec
02 Dec 2011   #9
jcgriff2

Windows 7 - Vista
 
 

Hi -

Download SysInternals AutoRuns from Microsoft TechNet - SAVE it to Documents folder - http://live.sysinternals.com/autoruns.exe

Go to Documents folder, RIGHT-click on autoruns.exe and select "Run as Administrator". Allow it to scan the registry (status bottom-left). Save it as an ARN file (default file extension). Zip it up and attach to next post.

See if the same problem occurs with a different user account.

Activate Hidden Admin account - (OPTION TWO) - Built-in Administrator Account - Enable or Disable
My System SpecsSystem Spec
02 Dec 2011   #10
titan7

Win7 home premium
 
 

here it is, not sure if zipped it correctly. I had a real hard time zipping the file.


Attached Files
File Type: zip AutoRuns.zip (103.2 KB, 207 views)
My System SpecsSystem Spec
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 How to fix a BEX Problem Sig error?




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