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Windows 7: IE 9 crashes when opening tabs while playing a flash video

04 Dec 2011   #11
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

when you disable them is there any difference when using flash for watching videos?


My System SpecsSystem Spec
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04 Dec 2011   #12
registerme

Windows 7 HP x64
 
 

Quote   Quote: Originally Posted by DustSailor View Post
when you disable them is there any difference when using flash for watching videos?
I streamed a random video from twitch.tv and opened my favorite folder 3 times in a row (8 links *3). it still crashed when I disabled IDM and it still crashed when I disabled Silverlight, but didn't crashed when I disabled shockwave, thus proving my initial theroy: shockwave (in combination with IE9) is the source problem.
I'd leave it disabled, since I can watch any video just fine, but I can't see embedded files at all =/
My System SpecsSystem Spec
04 Dec 2011   #13
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Very weird, as I have all of that and no problems. Why don't you uninstall all shockwave and flash players, and then reinstall them new from adobe? (Can't remember if you tried that yet)
My System SpecsSystem Spec
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05 Dec 2011   #14
registerme

Windows 7 HP x64
 
 

Quote   Quote: Originally Posted by DustSailor View Post
Very weird, as I have all of that and no problems. Why don't you uninstall all shockwave and flash players, and then reinstall them new from adobe? (Can't remember if you tried that yet)
since I reinstalled my whole system that was certainly the case
but just did it again... error still occurs =/
My System SpecsSystem Spec
05 Dec 2011   #15
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Did you do a clean install?

If you have an upgraded Install, did you follow this tutorial?

Did the install go smoothly? Did you activate windows? Did you download windows updates? Do you have SP1 installed? Here is an example:
IE 9 crashes when opening tabs while playing a flash video-capture.png


My System SpecsSystem Spec
05 Dec 2011   #16
registerme

Windows 7 HP x64
 
 

I'm not new to PCs (the opposite in fact; part of my education), so while I appreciate your detailed concern, it's not neccassary (less time consuming for you this way). I did everything a 'normal user' can do that doesn't require specific help to solve the problem, hence my approach in this forum.
I've a genuinely activated win 7 x64 HP version and formated my whole HDD twice, so it won't get any cleaner.
I've every update installed to date (including SP1 of course). I also used adobe's own uninstaller to remove Flash Player entirely upon installing it again.

I will uninstall AFP again, and get an older version on my system to test it and verify whether it's a problem with a past update. (Version (9/20/2010) Flash Player 10.1.85.3 and 9.0.283.0 (126 MB)). Gonna post the results tomorrow.


edit: I also updated my hardware spec (even tho it's prolly unrelated to my problem, but just in case)
My System SpecsSystem Spec
05 Dec 2011   #17
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Quote   Quote: Originally Posted by registerme View Post
I'm not new to PCs (the opposite in fact; part of my education)
Sometimes there is just no way to tell without you telling me first. I am in the process of helping like 5 other people and they all are newer to the pc realm. Also, forgive me if I revert back to a detailed explaination, because of all the different people that come through here, sometimes it is just easier to start with the basics.

So the newer one you have installed (Before removing it and trying the older version) is this one: http://get.adobe.com/flashplayer/?

Please also completely uninstall and remove your graphics driver, and install the newest released one (try this with newest adobe flash with it also).

After this, can you try to replicate the issue but have task manager open to the processes tab and keep an eye on the CPU usage and the Iexplore processes; report back how it goes. If it doesn't, can you post a pic of your addons?
My System SpecsSystem Spec
06 Dec 2011   #18
registerme

Windows 7 HP x64
 
 

Quote   Quote: Originally Posted by DustSailor View Post
Quote   Quote: Originally Posted by registerme View Post
I'm not new to PCs (the opposite in fact; part of my education)
Sometimes there is just no way to tell without you telling me first. I am in the process of helping like 5 other people and they all are newer to the pc realm. Also, forgive me if I revert back to a detailed explaination, because of all the different people that come through here, sometimes it is just easier to start with the basics.

So the newer one you have installed (Before removing it and trying the older version) is this one: http://get.adobe.com/flashplayer/?

Please also completely uninstall and remove your graphics driver, and install the newest released one (try this with newest adobe flash with it also).

After this, can you try to replicate the issue but have task manager open to the processes tab and keep an eye on the CPU usage and the Iexplore processes; report back how it goes. If it doesn't, can you post a pic of your addons?
I don't mind it, I just thought it'll be less a hassle to you.

the most recent yes. -clean installed

I ALWAYS clean install my graphic drivers, and update it at least twice a month (if an update is available).

IE has a normal CPU consumption and when the error happens it drops to 0. the curious thing is that it opens a new process for every tab that has been restored with a usage of 0.

here ya go:
My System SpecsSystem Spec
06 Dec 2011   #19
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Hey registerme, some more questions for ya. This is a strange problem that has me in a spin

Quote   Quote: Originally Posted by registerme View Post
IE has a normal CPU consumption and when the error happens it drops to 0. the curious thing is that it opens a new process for every tab that has been restored with a usage of 0.
I'm sorry, I'm not following you with this bit here. task manager says IE has 0% cpu usage when you have multiple tabs open (video playing and a new tab with embedded FLV that causes the crash).

What do you mean tab being restored? After it restores from the crash? Do you have IE set to open every tab in its own process? Did you change any advanced internet options, and have you tried the internet reset I suggested before?

Have you made any customizations to windows downloaded off the internet?

Have you also tried disabling (temporarily) all add-ons except for the shockwave flash (Which should be the most recent flash available)?
My System SpecsSystem Spec
06 Dec 2011   #20
registerme

Windows 7 HP x64
 
 

Quote   Quote: Originally Posted by DustSailor View Post
Hey registerme, some more questions for ya. This is a strange problem that has me in a spin

Quote   Quote: Originally Posted by registerme View Post
IE has a normal CPU consumption and when the error happens it drops to 0. the curious thing is that it opens a new process for every tab that has been restored with a usage of 0.
I'm sorry, I'm not following you with this bit here. task manager says IE has 0% cpu usage when you have multiple tabs open (video playing and a new tab with embedded FLV that causes the crash).

What do you mean tab being restored? After it restores from the crash? Do you have IE set to open every tab in its own process? Did you change any advanced internet options, and have you tried the internet reset I suggested before?

Have you made any customizations to windows downloaded off the internet?

Have you also tried disabling (temporarily) all add-ons except for the shockwave flash (Which should be the most recent flash available)?
When I start IE it creates two processes (which is normal) with 0-1% CPU usage.
Afterwards I load any random stream from twitch.tv - IE goes to 0-5%.
When I load my 8 tabs it peaks to ~40 at max for a split second before everything is loaded and steadies at 0-5% again. However, when the crash occurs I have 3 IE processes (two normals +1 for error message all with 0% consumption), after I click the error away, IE restores my tabs and this is the result:

FYI: I had 10 tabs open at the moment it crashed.

I didn't change any advanced internet options (other then download location, search provider, some basic tab config, history stuff [on a side note: I have "check for new versions of the stored page: Everytime I visit the page"] and I increased the max connections to 8/4 respectively).

since I reinstalled my whole system and the error still occurs I doubt it'll do anything if I simply reset it (again).

I don't get "Have you made any customizations to windows downloaded off the internet?". can you please elaborate?

yep, that I surely did.
My System SpecsSystem Spec
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 IE 9 crashes when opening tabs while playing a flash video




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