Windows Live Mail 2011 keeps crashing - what to do?


  1. Posts : 69
    Windows 7 Home Premium 32bit
       #1

    Windows Live Mail 2011 keeps crashing - what to do?


    I have Windows Live Essentials 2011 installed on my Fujitsu Siemens Laptop. Whenever I log in to mail, I type in my username and password, I read a couple of emails and then it crashes!

    This is the problem details that come up every time:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: wlmail.exe
    Application Version: 15.4.3538.513
    Application Timestamp: 4dcdb9d1
    Fault Module Name: StackHash_2264
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 1929a8ed
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional Information 1: 2264
    Additional Information 2: 2264db07e74365624c50317d7b856ae9
    Additional Information 3: 875f
    Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Please can you help!

    Do I have to reinstall it or anything else?

    Thomas
      My Computer


  2. Posts : 112
    Windows 7 Ultimate SP1 x64
       #2

    Hello thomasblake222

    Try to repair it by doing this:
    Go to C:\Program Files (x86)\Windows Live\Installer then open
    wlarp.exe and select repair!! Let me know what happened :)
      My Computer


  3. Posts : 69
    Windows 7 Home Premium 32bit
    Thread Starter
       #3

    Hi N0b0dy,
    I am now running wlarp.exe - will tell you results in a few minutes!

    Thanks for your help and quick reply

    Thomas
      My Computer


  4. Posts : 69
    Windows 7 Home Premium 32bit
    Thread Starter
       #4

    It works perfectly now!

    Thanks again for your help!

    Thomas
      My Computer


  5. Posts : 112
    Windows 7 Ultimate SP1 x64
       #5

    That's good !
    You are welcome :)
      My Computer


  6. Posts : 69
    Windows 7 Home Premium 32bit
    Thread Starter
       #6

    Sorry, WLM just crashed again!

    Any other suggestions??
      My Computer


  7. Posts : 2,066
    Windows 8 Pro w/MC 32-bit
       #7

    Disk Cleanup and error checking via "c: >>properties (General tab and Tools tab)".
    sfc /scannow via command prompt.
      My Computer


 

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