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Windows 7: Windows Live Mail 2011 keeps crashing - what to do?


05 Jan 2012   #1

Windows 7 Home Premium 32bit
 
 
Windows Live Mail 2011 keeps crashing - what to do?

I have Windows Live Essentials 2011 installed on my Fujitsu Siemens Laptop. Whenever I log in to mail, I type in my username and password, I read a couple of emails and then it crashes!

This is the problem details that come up every time:

Quote:
Problem signature:
Problem Event Name: APPCRASH
Application Name: wlmail.exe
Application Version: 15.4.3538.513
Application Timestamp: 4dcdb9d1
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 1929a8ed
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Please can you help!

Do I have to reinstall it or anything else?

Thomas

My System SpecsSystem Spec
.

05 Jan 2012   #2

Windows 7 Ultimate SP1 x64
 
 

Hello thomasblake222

Try to repair it by doing this:
Go to C:\Program Files (x86)\Windows Live\Installer then open
wlarp.exe and select repair!! Let me know what happened
My System SpecsSystem Spec
05 Jan 2012   #3

Windows 7 Home Premium 32bit
 
 

Hi N0b0dy,
I am now running wlarp.exe - will tell you results in a few minutes!

Thanks for your help and quick reply

Thomas
My System SpecsSystem Spec
.


05 Jan 2012   #4

Windows 7 Home Premium 32bit
 
 

It works perfectly now!

Thanks again for your help!

Thomas
My System SpecsSystem Spec
05 Jan 2012   #5

Windows 7 Ultimate SP1 x64
 
 

That's good !
You are welcome
My System SpecsSystem Spec
06 Jan 2012   #6

Windows 7 Home Premium 32bit
 
 

Sorry, WLM just crashed again!

Any other suggestions??
My System SpecsSystem Spec
07 Jan 2012   #7

Windows 8 Pro w/MC 32-bit
 
 

Disk Cleanup and error checking via "c: >>properties (General tab and Tools tab)".
sfc /scannow via command prompt.
My System SpecsSystem Spec
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 Windows Live Mail 2011 keeps crashing - what to do?




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