Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Live Mail will not run in Win7 64bit

10 Jan 2012   #1
Todd Sauve

Windows 7 Home Premium 64bit
 
 
Windows Live Mail will not run in Win7 64bit

I just spent the night doing a clean install of Win7 Home Premium 64bit. Windows Live Mail was working right up to the moment I decided to go to bed, about 8 am.

But now when I try to open it, it just shows the busy cursor for about five seconds before opening an error window which says "Windows Live Mail has stopped working."

No kidding, eh?

Another message opens with it and says "Do You want to send more information about the problem?" I then click on the "Details" button and it says the following "WERD164.tmp.hdmp" from one of my App/Temp folders might be helpful for MS to work on the problem. So I send the message and the error window closes. But Live Mail just won't open, period.

I tried doing a repair of all the Live Essentials from the Add/Remove Programs panel and it says it successfully did the repair. But it still doesn't work! So I uninstalled the Live Mail program, alone, from the Live Essentials package and then reinstalled it. And still it won't work!!!

Does anyone know what is going on?


My System SpecsSystem Spec
.

10 Jan 2012   #2
Todd Sauve

Windows 7 Home Premium 64bit
 
 

Amazingly, I found out what the problem was ...

It was a program called ATi Tray Tools. Once I uninstalled it, Live Mail worked perfectly again!

Now if that isn't amongst the strangest conflicts I've ever seen
My System SpecsSystem Spec
13 Jan 2012   #3
roncerr

Windows 8 Pro w/MC 32-bit
 
 

Quote   Quote: Originally Posted by Todd Sauve View Post
...It was a program called ATi Tray Tools. Once I uninstalled it, Live Mail worked perfectly again!...
Apparently they had a problem with digital signatures on Windows 7. If that's the issue they may have fixed it: Ati Tray Tools Latest Download for Windows 7, XP, Vista
My System SpecsSystem Spec
.


19 Mar 2012   #4
kenmacsep

win 7 rc
 
 
Same problem fixed with permissions

I found when I went to my mail storage folder that I was denied access to its contents. I used the take ownership registry hack which allows me to right click on any file or folder and select "Grant Admin Full Control". WLM now works again. I recall resetting defaults at some stage but can't recall exactly where or what. So I assume that may have caused the problem - or maybe not. Take Ownership is built into Windows I think from W2K to Win7 and is fully documented on the Microsoft site - It's a command line tool but someone created a reg file which you right click on and run as Admin. You can look to the microsoft site or wait for me to locate the reg file. Maybe 10 or 20 minutes
OK got it ! copy and paste all below into notepad and save as GrantAdmin.reg or some thing meaningful, as long as the file type is .reg

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{98641F47-8C25-4936-BEE4-C2CE1298969D}]
@="User Accounts 2"
"InfoTip"="Starts The Windows 2000 style User Accounts dialog"

[HKEY_CLASSES_ROOT\CLSID\{98641F47-8C25-4936-BEE4-C2CE1298969D}\DefaultIcon]
@="%SystemRoot%\\\\System32\\\\nusrmgr.cpl,1"

[HKEY_CLASSES_ROOT\CLSID\{98641F47-8C25-4936-BEE4-C2CE1298969D}\Shell]

[HKEY_CLASSES_ROOT\CLSID\{98641F47-8C25-4936-BEE4-C2CE1298969D}\Shell\Open]

[HKEY_CLASSES_ROOT\CLSID\{98641F47-8C25-4936-BEE4-C2CE1298969D}\Shell\Open\command]
@="Control Userpasswords2"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{98641F 47-8C25-4936-BEE4-C2CE1298969D}]
@="Add Userpasswords2 to Control Panel"
My System SpecsSystem Spec
22 Mar 2012   #5
mxyztplk

Windows 7 Home Premium 64bit
 
 
WLM will not run in Win7 64 bit

Quote   Quote: Originally Posted by Todd Sauve View Post
Amazingly, I found out what the problem was ...

It was a program called ATi Tray Tools. Once I uninstalled it, Live Mail worked perfectly again!
Please tell us how you found the conflict. This could be useful for others like me who are having similar problems.
My System SpecsSystem Spec
Reply

 Windows Live Mail will not run in Win7 64bit




Thread Tools





Similar help and support threads
Thread Forum
Trouble importing Windows Live Mail to Windows Live Mail
Hi, I had to re install my OS. After I did that the fun of installing everything started and one of those things was Windows Live Mail. I've done this before when I bought my new computer and had some issues importing my mail as well which was the same idea, Live mail to Live mail. Now I'm...
Browsers & Mail
Windows live mail. Info from XP to Win7
I have a crashed XP. I can get the files from the HD. I have loaded Windows Live mail to my new PC.(Win 7 Enterprise) I need to find the mails data files (contacts, Inbox etc) in the XP drive and then copy to the Windows Live Mail place on the new pc.(need to know where that is too) Any help...
Browsers & Mail
No outgoing e-mail after win7 64bit update?
No outgoing e-mail after win7 64bit update? Hi guys,Yesterday after much hesitation I decided to apply the windows 7 service pack 1 for 64bit. I had hesitated in applying this update after hearing rumours that it may cause internet connectivity problems. After completing the update I indeed...
Browsers & Mail
Importing E Mail and settings into Win7 Live Mail
I just upgraded to Win 7 and will be using live mail. How do I export my mail address book from my old Vista computer? Both computers are on the same wireless network. Any help would be appreciated. PS: My mail program on the Vista machine is Earthlink Mail
Browsers & Mail
Windows LIve Mail in Win7
I am very frustrated & don't know where to go to get help. I have a full case computer w/win7 64 bit-Home Premium. Intel I5 CPU & 4 GB mem. I downloaded the Beta Windows Live Email. My friends are sending me Emails with .jpg files attached, but I don't receive them. I go to a computer with...
Browsers & Mail
Windows Live Mail different in Win7?
I have installed Windows Live Mail, but something seems to be different about the design. The "tool line" you can customize has only text, but no icons. (like f.i. the red cross next to "delete"). As I recall using Live Mail in XP, there was icons next to the text. Is it possible to activate...
Software

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App