Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Outlook Crash While Reading Emails NOT from my domain.

13 Jan 2012   #1

windows 7 professional x32
Outlook Crash While Reading Emails NOT from my domain.

I'm working on a system that crashes outlook every time the user reads a email from someone else that is not inhouse email. I had to turn on read all email as sample text and it works find by they have the long URL of newsletters and such. For now she okay with it but I will have to get a fix for her back to "normal" working functions soon. I been looking around but have yet to find any thing that match my problems. I thought I give a yell here and see what others can see what I can't.
thank you in advance for your help.


Attached Files
File Type: zip (1.89 MB, 4 views)
File Type: docx Memory Test.docx (16.3 KB, 4 views)
File Type: docx System Information.docx (1.00 MB, 3 views)
My System SpecsSystem Spec

17 Jan 2012   #2

windows 7 professional x32

Thought I give it another push again in the thread for help.
My System SpecsSystem Spec
19 Jan 2012   #3

windows 7 professional x32

Is there anybody that could help me with this problem, please?
My System SpecsSystem Spec

23 Sep 2013   #4

windows 7

Dear All,
I also facing same issue exactly.
Below is error msg:
Problem signature:
Problem Event Name: BEX64
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8ff82
Fault Module Name: unknown
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Offset: 0000000009735360
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
LCID: 1033
skulcid: 1033

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

Attached Images
Attached Files
File Type: txt New Text Document (2).txt (727 Bytes, 0 views)
My System SpecsSystem Spec
23 Sep 2013   #5

windows 7

some update for those who facing same issue:

1) importantly just delete the following folder key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitutes
as per:

2) Turn on read all email as sample text (still outlook was crashing)
3) Disabled all add-ons (still outlook was crashing)
4) run outlook in safe mode (still outlook was crashing)

5) update outlook 2010 >> outlook 2013 (Solved the issue for me)

but Please if there is away to solve this issue without updating the outlook, wih some change or fix.
Please share it with us.
My System SpecsSystem Spec

 Outlook Crash While Reading Emails NOT from my domain.

Thread Tools

Similar help and support threads for2: Outlook Crash While Reading Emails NOT from my domain.
Thread Forum
seen new emails in outlook when emails are filtered Microsoft Office
Solved How do I transfer emails from Outlook 2003 to Outlook 2010 Browsers & Mail
how do i get emails from outlook express 6 into outlook 2007? Microsoft Office
Solved Outlook 2010 reading pane zoom default Browsers & Mail
Emails for a small business with a custom domain Browsers & Mail
Change font in Windows Live Mail when reading emails ? Browsers & Mail
System crash while reading videos BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:46 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33