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Windows 7: Outlook Crash While Reading Emails NOT from my domain.

13 Jan 2012   #1
ZMan

windows 7 professional x32
 
 
Outlook Crash While Reading Emails NOT from my domain.

I'm working on a system that crashes outlook every time the user reads a email from someone else that is not inhouse email. I had to turn on read all email as sample text and it works find by they have the long URL of newsletters and such. For now she okay with it but I will have to get a fix for her back to "normal" working functions soon. I been looking around but have yet to find any thing that match my problems. I thought I give a yell here and see what others can see what I can't.
thank you in advance for your help.

Zak




Attached Files
File Type: zip Windows_NT6_BSOD_jcgriff2.zip (1.89 MB, 4 views)
File Type: docx Memory Test.docx (16.3 KB, 4 views)
File Type: docx System Information.docx (1.00 MB, 3 views)
My System SpecsSystem Spec
.

17 Jan 2012   #2
ZMan

windows 7 professional x32
 
 

Thought I give it another push again in the thread for help.
My System SpecsSystem Spec
19 Jan 2012   #3
ZMan

windows 7 professional x32
 
 

Is there anybody that could help me with this problem, please?
My System SpecsSystem Spec
.


23 Sep 2013   #4
Phenom

windows 7
 
 

Dear All,
I also facing same issue exactly.
Below is error msg:
Problem signature:
Problem Event Name: BEX64
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8ff82
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000009735360
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
LCID: 1033
skulcid: 1033

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Attached Images
 
Attached Files
File Type: txt New Text Document (2).txt (727 Bytes, 0 views)
My System SpecsSystem Spec
23 Sep 2013   #5
Phenom

windows 7
 
 

some update for those who facing same issue:

1) importantly just delete the following folder key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitutes
as per: http://forum.groovypost.com/microsof...t95911-50.html

2) Turn on read all email as sample text (still outlook was crashing)
3) Disabled all add-ons (still outlook was crashing)
4) run outlook in safe mode (still outlook was crashing)

5) update outlook 2010 >> outlook 2013 (Solved the issue for me)

but Please if there is away to solve this issue without updating the outlook, wih some change or fix.
Please share it with us.
My System SpecsSystem Spec
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 Outlook Crash While Reading Emails NOT from my domain.




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