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Windows 7: Problem signing into a website

27 Jan 2012   #1
emmazoe

windows 7 32
 
 
Problem signing into a website

Hi,
I am trying to sign into a web site and it will not let me. The user name and password have been changed by the site for me but I just get Windows security window saying the original user name . Help please. I have cleared all passwords and sign-ins in Internet options . All the rest have gone except this one.


My System SpecsSystem Spec
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27 Jan 2012   #2
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Hello emma, welcome to Sevenforums!

After you get this wrong password prompt (would you be able to post a picture of it here so I can see it?), is there any option to try again, so that you can sign in with the right credentials? And furthermore, is there any option or check-box that lets you 'save the username and password' for that site?

And (unless for any reason you wouldn't like to) if you say what the site is, I can give youwalk through on how to fix the problem through the site, if possible.

Do you use Internet Explorer 8? Which browser do you use?
My System SpecsSystem Spec
27 Jan 2012   #3
emmazoe

windows 7 32
 
 

Hi this is the window that comes up!
I am Internet explorer 64
I am not good with computers sorry


Attached Files
File Type: docx Problem.docx (200.0 KB, 10 views)
My System SpecsSystem Spec
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27 Jan 2012   #4
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Hi emma, follow this link to microsoft and see if their tutorial can help you with the problem at all: You cannot log in to or connect to secured Web sites in Internet Explorer
If not, that is okay, I can take you through a couple steps that may solve the problem. This is the picture you sent me, just wanted to post it again. If you click these pictures, they get larger (you can click them up to 3 times):
-d.png

First, have you ever logged in to this website before, and did you have any trouble with this pop up then?

Next, try disabling some add-ons just in case one of them is causing this problem. As in the picture, only have these add-ons enabled, and disable all other add-ons. Go to "Tools" > Manage add-ons":
-capture.png

If the problem persists, go in to "Internet Options" by clicking "Tools" > "Internet options". Click the "security" tab, and find the button towards the bottom right of the window that says "Default level" and click it, if it lets you. Then go to the "Privacy" tab and click "Default" towards the middle on the right hand side, if it lets you.

If the problem continues, type "Internet Explorer (No Add-ons)" into the start search bar and click the program of the same name. Check the website again to see if you get the error. If you do, exit all internet web browsers and go to the start search bar again - type "Disk Cleanup". If it asks you which drive, select ( C: ), or your main drive. Check only the boxes of "Temporary Internet Files" and "Offline webpages" (unchecking any other pre-checked boxes), and click "OK". It will look like this:
Name:  Captured.PNG
Views: 9
Size:  43.0 KB

Let me know if you still get the problem, I have some more tricks up my sleeve.

If you are using Internet Explorer 8, I would recommend installing and using the newest IE9. Its look is a little different and may take some getting used to, but newer means safer and more compatible, at times. Here is the website to download it if you would like to: http://windows.microsoft.com/en-US/i...oducts/ie/home


My System SpecsSystem Spec
27 Jan 2012   #5
emmazoe

windows 7 32
 
 

I have tried all and it is still there.
My System SpecsSystem Spec
27 Jan 2012   #6
Dwarf

Windows 8.1 Pro RTM x64
 
 

Have you tried an alternative browser, such as Firefox? Mozilla Firefox Web Browser

I notice that the site is an educational establishment. Are you on the staff, or are you a student currently studying there? If the answer to either question is 'Yes', then see if their IT department might be able to help.

One thing to watch out for is accidentally catching the Caps Lock key when entering your username/password.
My System SpecsSystem Spec
27 Jan 2012   #7
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Emma,

Quote   Quote: Originally Posted by DustSailor View Post
If you are using Internet Explorer 8, I would recommend installing and using the newest IE9. Its look is a little different and may take some getting used to, but newer means safer and more compatible, at times. Here is the website to download it if you would like to: Internet Explorer - Web Browser for Microsoft Windows
My recommendation stands, but again it is up to you if you want to keep IE8.

Emma, try this link for attempting to fix any problems with Internet Explorer: http://www.sevenforums.com/tutorials/89919-troubleshooting-internet-explorer-issues.html

As well, go into Internet options again, as I showed you, and click the "connections" tab, and at the bottom of the window, click the "Lan settings" button. Uncheck every box that has a check by it.

Does this website work on another computer? have you tried calling whoever is in charge of the website to find out if they have any login password allowing only certain people to use it? Have you called your ISP to find out if they know anything about it or whether or not it is on their end?
My System SpecsSystem Spec
27 Jan 2012   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Clearing/deleting all IE 8 cookies might help (don't save any favorites!)

See this: Remove cookies , windows 7 - Microsoft Answers
My System SpecsSystem Spec
27 Jan 2012   #9
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Picture to help you out a little more:
-get-2-.jpg


My System SpecsSystem Spec
28 Jan 2012   #10
emmazoe

windows 7 32
 
 

I have got in using FireFox.
Many thanks to every one who helped and held my hand through this even though I am rubbish you were all very tolerant thanks!
My System SpecsSystem Spec
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 Problem signing into a website




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