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Windows 7: Disappearing storage folders in Windows Live Mail


24 Feb 2012   #1

Windows 7 Home Premium 32bit
 
 
Disappearing storage folders in Windows Live Mail

I keep a dozen folders of archived emails in the Storage Folders of Windows Live Mail. They were originally imported into WLM when my old PC with XP and Outlook Express was retired. This was about a year ago. All was well until recently... all of my folders vanished.... without a trace.... for no reason. Not a problem because I have a backup of those files still in the Outlook Express format. So.... I imported the folders again last night, was quite happy about it and went to bed. This morning they were gone again!! Nobody but me had access to the computer.

I have seen a number of these reports in various forums (including this one), but I have not been able to find an explanation or a fix. Does anyone here have any ideas of what might be causing this?

My System SpecsSystem Spec
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24 Feb 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Might want to try the most obvious, first. There are little arrows or pointers, by the storage files. If you click on it the files will expand, open if you will, and be seen.
My System SpecsSystem Spec
24 Feb 2012   #3

Windows 7 Home Premium 32bit
 
 

Yep... I know about the little arrows.... the folders are gone!! Just plain gone... I just imported them again and might just sit up all night and watch what happens to them.... You know you're old and obsessed when this becomes your plan for a Friday night.
My System SpecsSystem Spec
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24 Feb 2012   #4

Win7 H.Prem. 32bit+SP1
 
 

The last section of my pdf shows how I access them. Export & Import Messages in WLM.pdf


My System SpecsSystem Spec
24 Feb 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Sounds like Live Mail may be corrupt, have you tried downloading a new client?
My System SpecsSystem Spec
25 Feb 2012   #6

Windows 8 Pro w/MC 32-bit
 
 

Quote   Quote: Originally Posted by Logie View Post
...the folders are gone!! Just plain gone...
You should try a repair of Windows Live Essentials via Programs and Features. (Hightlight the program, click the change/uninstall button at the top, and choose repair in the next window.) It will repair all the installed components of the suite, including Mail.
My System SpecsSystem Spec
25 Feb 2012   #7

Windows 7 Home Premium 32bit
 
 

I'm inclined to agree with richc46 and roncerr. Oddly... I imported the old emails again last night and this morning they were still there. Imagine that. In fact, it's now late afternoon and they're still there. I will continue to do my diligence to maintain backups and if the folders disappear again, I will follow through with the suggestion to repair WLM.

Thanks for the advice. I'll post back if further incidents occur.
Logie
My System SpecsSystem Spec
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 Disappearing storage folders in Windows Live Mail




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