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Windows 7: Cannot create new folder in outlook 2010

06 Mar 2012   #1

windows 7 enterprise x64
 
 
Cannot create new folder in outlook 2010

Hi,

When i try to create new folder in outlook 2010 it fails and i'm getting the following message: "Outlook cannot read the registry information". (see attached file)
I reinstalled office couple of time, but nothing work. I also went over a lot of posts regarding to this issue, without any success. Do you have some ideas, how to go forward with it without reinstall windows 7?

Thanks,

Itzik



Attached Thumbnails
Cannot create new folder in outlook 2010-outlook-message.gif  
My System SpecsSystem Spec
.

06 Mar 2012   #2

Windows 7 Ultimate x64
 
 

Hello,

Do you have local admin rights? Are you using an exchange server? If so which version?

Can you login as another user and see if they can create a new folder? Where are you trying to create the folder, is it in your mailbox?


Dave
My System SpecsSystem Spec
06 Mar 2012   #3

windows 7 enterprise x64
 
 

Hi Dave,

thanks for the quick response. I'm using the outlook at my work and my user has admin permission on my laptop. I think that my account is on 2003 exchange server.
I've tried to login as another user, but i get the same message. I tried to create the folder on my personal folder and on my mailbox and it fails on both of them.

Itzik
My System SpecsSystem Spec
.


06 Mar 2012   #4

Windows 7 Ultimate x64
 
 

Hi Itzik,

Have you tried the Microsoft Diagnostics tool?
Detect and Repair Applications In Microsoft Office 2007 - How-To Geek


Dave
Dave
My System SpecsSystem Spec
06 Mar 2012   #5

windows 7 enterprise x64
 
 

Hi,

Microsoft removed the diagnostic tool from office 2010.

Itzik
My System SpecsSystem Spec
06 Mar 2012   #6

Windows 7 Ultimate x64
 
 

You are correct, sorry I thought it was Office 2007.

Have a look at the following:
Cannot create new folders in Outlook


If you make changes to the registry then export the keys first, just incase.


Dave
My System SpecsSystem Spec
Reply

 Cannot create new folder in outlook 2010




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