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Windows 7: Outlook Social Connector "invalid user name or password" on all accts

06 Apr 2012   #1
soho1

Win 7 Pro 64-bit
 
 
Outlook Social Connector "invalid user name or password" on all accts

I cannot connect to any of my social networks using the Outlook Social connector.

Error: "Invalid user name or password".


Steps to reproduce the problem:
  • open email and see the social connect pane at the bottom of the window
  • click on the green + Add sign
  • Select a new or existing social network provider (e.g. Facebook, LinkedIn, etc.)
  • Enter user name and password and click the CONNECT button
  • See the red "Invalid User name or password" message
FYI, I am not using MySite.

I can demonstrate the username and password work for each account via the browser, but the social connector in Outlook reports the above error.


My System SpecsSystem Spec
.

07 Apr 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

I'm curious...
* Have you ever been able to connect to any of your social networks using the Outlook Social connector?
* Are all relevant programs up to date?
* Google is your friend. Have you done a search?
My System SpecsSystem Spec
10 Apr 2012   #3
soho1

Win 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by JMH View Post
Have you ever been able to connect to any of your social networks using the Outlook Social connector?
Thank you for asking. No. The connector has never connected.
Quote   Quote: Originally Posted by JMH View Post
Are all relevant programs up to date?
Windows Update seems to think so.

Quote   Quote: Originally Posted by JMH View Post
Google is your friend. Have you done a search?
Hmmm. Well, if you meant Google Search, I agree with the colloquialism. Otherwise, it's a bit a an over-generalization. Yes. I have searched. Thus, I come here.

For example: The Microsoft FAQ makes no mention of the problem at all:
Frequently asked questions about Outlook Social Connector

Top search result for "outlook social connector facebook invalid username or password"
is...
blogs.office.com/.../connect-to-facebook-and-windows-live-with-the-...Cached - Similar
You +1'd this publicly. Undo
Jul 13, 2010 – Outlook 2010 users can get the Outlook Social Connector update ... 64bit connector, I get an error message: "Invalid user name or password".
What is interesting is that the posted comment from another user failing to connect was removed or unapproved by the admin running the blog, so the comment shows in the search result, but there is no mention of the problem or the response in the blog page as publicly posted.

I have also made sure that I am running the correct version of the connector to match the version of Outlook that I am running (32-bit vs 64-bit).

I have also tried to re-install.

Sorry I don't have a comprehensive list of the things I tried. Keep that curiosity going and ask more questions. Thank you.
My System SpecsSystem Spec
.


10 Apr 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

soho1,

Must admit there is very little information available re your problem...

See if these links are of any help.

Testing Capabilities, Authentication, and Configuration

Microsoft Fix it Solution Center: troubleshooting software issues
My System SpecsSystem Spec
12 Apr 2012   #5
soho1

Win 7 Pro 64-bit
 
 

SOLVED - The Outlook Connector does not handle special character in passwords correctly. Remove any special characters from your password and the connector works OK.

This makes me wonder how few people use the connector and how poor passwords must be for those that do.
My System SpecsSystem Spec
22 Jun 2012   #6
diffid

Window 7 Professional 64bit
 
 

Yes true.
Tnx mat
its working, I had same Issue. Now solved
My System SpecsSystem Spec
Reply

 Outlook Social Connector "invalid user name or password" on all accts




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