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Windows 7: Can't delete emails in WLM Windows 7

07 Apr 2012   #1

Windows 7
Can't delete emails in WLM Windows 7

When trying to delete mails from my inbox I get the message "error has occurred". Can not delete them individually or en masse.
I've tried pulling them over to the Delete folder but that doesn't work either.

Windows 7 Pro
Windows Live Mail

My System SpecsSystem Spec

07 Apr 2012   #2

Windows 8 Pro w/MC 32-bit

Try a repair of Windows Live Essentials via Programs and Features.
My System SpecsSystem Spec
09 Apr 2012   #3

Windows 7

Thanks Roncerr. I tried your suggestion but when in Programs and Features it wouldn't even give me the option to repair....only Uninstall/Change.

But the plot thickens! I changed ISP in Dec.2011. I now see that these messages that I can't ininstall actually go back to May 2010!!! They must still be on my old ISP's (Bell) server otherwise how could they now appear, apart from the fact that they would have been deleted way back after reading. I contacted Bell and they tell me there are "no messages in your mail box"!! Well they are certainly on my screen and I can't get rid of them!!
My System SpecsSystem Spec

09 Apr 2012   #4

Win7 H.Prem. 32bit+SP1

Go to C:\Users\username\AppData\Local\Microsoft\Windows Live Mail open the folder and delete as you want..
My System SpecsSystem Spec
09 Apr 2012   #5

Windows 8 Pro w/MC 32-bit

To repair click on "uninstall/change" at the top to see the option to "repair" in a new window.
My System SpecsSystem Spec
16 Jul 2014   #6


People with this problem, often need to delete multiple messages or entire folders. That error appears because WLM only thinks it has that/those message(s), but actually that message is nowhere to be found in the Windows email folders. The message exists no longer, but WLM still shows it being in its own folders and you simply cannot delete it using the normal procedure.

Indeed, one can drag the unwanted and non-existing emails to the Deleted Items folder, one by one. However, that is crazy when you have to get rid of hundreds or thousands of them (yes, I had that situation!).

This is how to trick WLM if you want to delete multiple emails giving you that error:

1. We try to simulate forwarding multiple messages. Select multiple emails by clicking on one and then using SHIFT to click and select multiple concatenated messages. Do that screen after screen (scroll down/up). Stop when you see the FORWARD button becoming grey. That means one email is even more stubborn.

2. Hold the SHIFT key and click the messages up and down until you find the culprit. It will be just outside your selection, when your selection manages to un-grey the Forward button.

3. With a lot of messages selected and concatenated, click on the Forward button. You'll get an error message "One or more messages could not be attached. Select OK to continue creating the note." Click Cancel.

4. Now something has unblocked those messages and, with the selection on, you can Delete them by simply clicking the Red X (delete) button.

5. The message that made the Forward button grey, can be deleted as well.

6. Keep doing that until you finish the bunch of messaged you wanted to delete, when you got the initial error.
My System SpecsSystem Spec

 Can't delete emails in WLM Windows 7

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