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Windows 7: Ask.com toolbar.


13 Apr 2012   #11

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Please run HijackThis, click Do a system scan only, and place a check next to the following line(s):

Code:
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
R3 - URLSearchHook: (no name) - {a1e75a0e-4397-4ba8-bb50-e19fb66890f4} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
Close all other windows and click 'Fix Checked'. Reboot.


My System SpecsSystem Spec
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13 Apr 2012   #12

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Quote   Quote: Originally Posted by Arc View Post
Toolbars may be made inactive by this way ...

Click on the orange firefox button , and expand options . All the active toolbars are checked there. Uncheck those which you dont want to use .

Attachment 207155

These things usually come with some programs downloaded from external sources. While installing those programs, it is to be a bit more careful before accepting a page, that what I am actually accepting . You can easily avoid all those unwanted things.
Yeah but it only hides the toolbar. It better be removed.
My System SpecsSystem Spec
13 Apr 2012   #13
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by EzioAuditore View Post

Yeah but it only hides the toolbar. It better be removed.
Just a wishful thinking ... as ask is a msi based installation, it should left the uninstaller in the C:\Windows\installer folder , in a subfolder thereto. If possible, it may be manually searched in that location and run the uninstaller ?
My System SpecsSystem Spec
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13 Apr 2012   #14

Windows 7
 
 

Greetings - like any good party guest, we don't want to overstay our welcome! If you will contact our Customer Support team, they'll get right back to you with full instructions for removing the Ask Toolbar from your computer. To submit a help request, just visit Report Site Issue.

Best regards,
Eric
Ask.com Brand Ambassador
My System SpecsSystem Spec
14 Apr 2012   #15

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

No problem with that Archi. Just thought i'd point out that. Many such toolbars sometimes even monitor user's browsing so it better be removed.
@OP
Did you delete the toolbar's install folder as Arc said? If no try running the uninstaller file if its there.
Also in the run box (Win key+R), type firefox -safe-mode
you'll get a window that firefox is running in safe mode.
Open the Add-ons window>extention and see if there's a uninstall button listed for the toolbar.
EDIT: Ask representative here. . Nice. .
My System SpecsSystem Spec
14 Apr 2012   #16

Windows7 Home Premium 64 bit SP1
 
 

Thanks again. I did as instructed but it is still there.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:10:14 PM, on 14/04/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Unable to get Internet Explorer version!
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTog1.dll
O2 - BHO: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTog1.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTog1.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVIMlctM1NYM0UtR0hHWDktQUZISjMtUFcyUU4tWjlLSDQ"&"inst=NzctNjU1NjE3NjY3LU4xRisxLVRCOSsyLUZM KzktUUlYMSs0LVgyMDEwKzItRjEwTTEwQysyLUxJQysxMS1GTDEwKzEtU1AxKzEtU1VEKzEtUzFJKzEtU1UzKzEtVFVHKzMtRERU KzA"&"prod=90"&"ver=10.0.1390
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Ashampoo Defrag Service - Unknown owner - C:\Program Files\Ashampoo\Ashampoo Magical Defrag 3\defragservice.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe

--
End of file - 7439 bytes

I am uncertain which direction to take next. Normally one follows the directions where you have asked the question. The Ask rep has invited me to go to his site for info on removal. Which way next?
My System SpecsSystem Spec
14 Apr 2012   #17

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Have you tried what i told you about firefox safe mode ?
Follow the steps here especially the workaround 3 Workaround to Manually Uninstall, Remove or Delete Firefox Addon With Add-Ons Uninstall Button Disabled My Digital Life
My System SpecsSystem Spec
14 Apr 2012   #18

Windows 7 home premium x64
 
 

You would have thought the 'ambassador' (must be in a different country) could have simply posted the best method to get rid of their unwanted ..................(insert your own word here).
My System SpecsSystem Spec
14 Apr 2012   #19

Windows7 Home Premium 64 bit SP1
 
 

Gooday all. I tried the Firefox safe-mode thing. It didn't look as if it was starting in safe mode. Is this command correct? firefox -safe-mode.
My System SpecsSystem Spec
14 Apr 2012   #20

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Well the command correct but may be the way of execution isn't.
Create a shortcut to firefox and right click it>properties
in the target box at the very end add that switch ...firefox.exe" -safe-mode
notice the space after the double quote and the hyphen.
What about the other manual methods of deleting the extention folder? Did you try that?
And those ask guys are asking to come to their site and have them troubleshoot instead of simply giving the uninstallation steps? That is umm.... strange.
My System SpecsSystem Spec
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