Ask.com toolbar.

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  1. Posts : 63
    Windows7 Home Premium 64 bit SP1
       #1

    Ask.com toolbar.


    Gooday folks. I have an issue on both my laptop and pc with Ask.com toolbar that I am unable to get rid of. PC has win7 32x and laptop has win7 64x. I have chased it down to an entry in C > program files (86) on the laptop and tried to delete it from there, didn't work, tried "Lock Hunter" still no go and after a bit of looking around see that I am not the only person with this issue. I am unsure as to what to do next , so any help offered would be most appreciated.
    Same results on the pc, can't get rid of it there either.
    I have cleared all caches, run AVG updated, anti malwarebytes updated and windows defender. No issues spotted by any of them.
    It no longer appears in the location previously mentioned, all trace has disappeared, but the tool bar is still there.
    I am using FireFox and the Ask.com toolbar appears at the end of the address tool bar. It doesnt appear to be doing anything bad other than sitting there annoying the crap out of me. (It's the Aspergers! If it is not supposed to be there I dont want it there!)
      My Computer


  2. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #2

    Have you looked in Control Panel > Programs and Features ?
    Is it listed there, and if so, can you uninstall it?

    You can also check in your browser add-ons to see if it is listed there.

    Ask toolbar is a pita - have to watch everything you install as it is very often an option that is selected by default.
      My Computer


  3. Posts : 1,036
    Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
       #3

    You can also check in your browser add-ons to see if it is listed there.
    Not to offend, but as far as I remember, ask toolbar doesn't provide uninstall option in mozilla's add-on menu. I can be wrong though. Last time when I encountered it, it wasn't there.

    @OP

    Have you tried this- Completely Remove Ask Toolbar From Your PC
      My Computer


  4. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #4

    EzioAuditore said:
    You can also check in your browser add-ons to see if it is listed there.
    Not to offend, but as far as I remember, ask toolbar doesn't provide uninstall option in mozilla's add-on menu. I can be wrong though. Last time when I encountered it, it wasn't there.

    @OP

    Have you tried this- Completely Remove Ask Toolbar From Your PC
    I'm not offended at all, we're all trying to help each other, and i appreciate the info.
    I can't remember either - i haven't had it on a pc for a long time.
    But, seems like most downloads try to install it...just have to read the detail...

    thanks
      My Computer


  5. Posts : 352
    Windows 7 Home Premium 64-bit
       #5

    In Firefox there are two ways you can try.... view, toolbars and untick it (you probably have done this already) OR.... tools, add-ons and disable it - don't think this uninstalls it but it should stop it showing in your browser.

    No matter the toolbar, they are always made to be difficult to remove and unless you are observant when downloading something, most toolbars install as the default meaning you have to un-tick it which a lot of folks don't do.

    OOPs have just noticed the last post - it may not be in the add-ons menu ....
      My Computer


  6. Posts : 63
    Windows7 Home Premium 64 bit SP1
    Thread Starter
       #6

    Gooday and thanks for the responses. I tried the "completely remove" link above but had no luck with it. I also tried Revo Uninstaller, but like everything else it can't find a trace of it on either machine. I will keep trying and notify if I have any luck.
      My Computer


  7. Posts : 1,036
    Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
       #7

    Ok, download HijackThis http://www.trendmicro.com/ftp/produc...HiJackThis.msi
    Install and run it.
    Select Do a system scan and save a log file.
    A notepad window will pop-up once it is complete.
    Copy and paste the contents in your next reply.
      My Computer


  8. Posts : 63
    Windows7 Home Premium 64 bit SP1
    Thread Starter
       #8

    This is for the PC with Win7 x32

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 1:48:39 PM, on 14/04/2012
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Unable to get Internet Explorer version!
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\AVG\AVG2012\avgtray.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
    R3 - URLSearchHook: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTog1.dll
    R3 - URLSearchHook: (no name) - {a1e75a0e-4397-4ba8-bb50-e19fb66890f4} - (no file)
    O2 - BHO: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTog1.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
    O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O3 - Toolbar: ToggleEN Toolbar - {038cb5c7-48ea-4af9-94e0-a1646542e62b} - C:\Program Files\ToggleEN\tbTog1.dll
    O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
    O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll
    O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
    O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
    O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVIMlctM1NYM0UtR0hHWDktQUZISjMtUFcyUU4tWjlLSDQ"&"inst=NzctNjU1NjE3NjY3LU4xRisxLVRCOSsyLUZM KzktUUlYMSs0LVgyMDEwKzItRjEwTTEwQysyLUxJQysxMS1GTDEwKzEtU1AxKzEtU1VEKzEtUzFJKzEtU1UzKzEtVFVHKzMtRERU KzA"&"prod=90"&"ver=10.0.1390
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Ashampoo Defrag Service - Unknown owner - C:\Program Files\Ashampoo\Ashampoo Magical Defrag 3\defragservice.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
    O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe

    --
    End of file - 7783 bytes
    Last edited by jamtin53; 13 Apr 2012 at 22:50. Reason: Add info
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    i remember trying to help one guy with the similar problem with babylon toolbar. tried different things but nothing worked. and i suggested him to do a clean install as we could not find any uninstallers for babylon and suggested him to un-tick the option of any toolbars while installing any softwares that offer it. anyway download and install The home of Spybot-S&D! spybot search and destroy and remove/delete anything it finds.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Toolbars may be made inactive by this way ...

    Click on the orange firefox button , and expand options . All the active toolbars are checked there. Uncheck those which you dont want to use .

    Ask.com toolbar.-untitled.jpg

    These things usually come with some programs downloaded from external sources. While installing those programs, it is to be a bit more careful before accepting a page, that what I am actually accepting . You can easily avoid all those unwanted things.
      My Computer


 
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