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Windows 7: Emails from over one month ago DISAPPEAR on Outlook 2010! Help please

17 Apr 2012   #1

Windows 7
 
 
Emails from over one month ago DISAPPEAR on Outlook 2010! Help please

Hello all, I'm hoping that you could help me with this, I'm not very computer literate but seem to muddle by well enough until now.

I've recently bought a HP Pavilion and have installed Outlook 2010 and managed to figure it out as best I could, or so I thought.

But I was looking for some emails from the end of February and they've disappeared. My sent items from the same period are there but the recieved emails are not and any conversations from that period, the recived emails are away.

I haven't transferred my old emails from my old Laptop to my new PC.

HELP PLEASE

Thanks

Barrie

My System SpecsSystem Spec
.

17 Apr 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi Barrie,

Welcome to SevenForums,

Can you please check the options shown below to see if AutoArchive is enabled?

With Outlook open, click on File > Options to open the panel shown below.

Regards,
Golden


Attached Thumbnails
Emails from over one month ago DISAPPEAR on Outlook 2010! Help please-capture.jpg  
My System SpecsSystem Spec
17 Apr 2012   #3

Windows 7
 
 

Thanks Golden.

My settings are similar to your screenshot there.
My System SpecsSystem Spec
.


17 Apr 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi Barrie,

OK. Can you search for an email that you know is older than the date you are interested in?

Regards,
Golden


Attached Thumbnails
Emails from over one month ago DISAPPEAR on Outlook 2010! Help please-capture.jpg  
My System SpecsSystem Spec
17 Apr 2012   #5

Windows 7
 
 

I've done that too.

I've searched for an email I got on 26th Feb. I still have the one I sent out to which I recieved a reply.

I need to pop out for an hour or two for a meeting but I'll be back on later.

Thanks for your help Golden
My System SpecsSystem Spec
17 Apr 2012   #6

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

What type of email account(s) are you using?
POP, IMAP, MAPI, etc.

Depending on the email provider (Gmail, Hotmail, XYZ???, etc.), and Outlook Account type, it may be that your email provider deletes them...

Can you check online with your email provider(s) web mail site, and see what is there?
Are they in an online deleted folder?

You may need to make some configuration changes online.
My System SpecsSystem Spec
17 Apr 2012   #7

Windows 7
 
 

Sorry, it's a POP3 account. I can still access the emails via my phone so they are still there.
My System SpecsSystem Spec
17 Apr 2012   #8

Windows 7
 
 

Any joy?
My System SpecsSystem Spec
17 Apr 2012   #9

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

Can you log into the email web site from your PC to make sure the emails are still there?
I'm not sure how your phone handles email...
My System SpecsSystem Spec
18 Apr 2012   #10

Windows 7
 
 

Yes David, emails are still on my laptop and on my phone and on my Windows Live account too.
My System SpecsSystem Spec
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 Emails from over one month ago DISAPPEAR on Outlook 2010! Help please




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