|19 May 2012||#1|
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ieframe.dll Causing Explorer.exe to crash loop [Solved]
I wanted to post this incase anyone else ever has the same problem. I had been stuck trying various things for the past 6 hours and wish I had done the thing I did last in the first instance!
Anyway, the problem is:
Upon clicking any folder or application that tries to access files or folders from some sort of "browse" button it results in a crash of explorer.exe then a restart of explorer.exe This will continue to loop no matter what you click on.
Firstly check to see what issue is causing the crash in the event viewer. I accessed this by creating a shortcut on the desktop to cmd.exe then pinning it to the start bar for quick access to cmd.
open the event viewer with eventvwr.exe and find the crash you just caused: mine looked like this
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ieframe.dll, version: 9.0.8112.16443, time stamp: 0x4f4c2cfa
Exception code: 0x80000004
Fault offset: 0x0007df83
Faulting process id: 0x13a4
Faulting application start time: 0x01cd357d92b27d08
Faulting application path: C:\Windows\system32\explorer.exe
Faulting module path: C:\Windows\System32\ieframe.dll
Report Id: 2bd31916-a176-11e1-89bd-00261883e65d
To double check I ran an sfc /scannow and read the log to confirm that sfc couldn't repair it and that ieframe.dll was the problem.
................I will skip the next 5 hours of tinkering around ..................
(I can't tell if this step was part of the solution but it wouldn't harm to remove it anyway... I removed internet explorer using dism /online /disable-feature /featurename:Internet-Explorer-Optional-x86 before proceeding with the below)
From there I downloaded unetbootin and installed Ubuntu onto a memory stick.
Rebooted the computer into ubuntu, went to Windows/System32 and deleted ieframe.dll
Rebooted ... and problem solved.
I don't know what caused this in the first place but removing the file solved this.
FYI, if that didn't work... my next step would have been to replace the dll with one from another machine within Ubuntu and if that didn't work,
finally do an in-place install upgrade of Windows 7 by running in compat mode if all else failed.
I hope this helps someone out there if they come across the same problem!!
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