Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Live Mail closes unexpectedly repeatedly without error message


24 May 2012   #1

WinXP/ Win7x64/ Mac OSX Snow Leopard - Multi Boot
 
 
Windows Live Mail closes unexpectedly repeatedly without error message

Windows Live Mail closes unexpectedly repeatedly without error message and one account disappeared?

I have multiple accounts being used for years on Windows Live Mail - Version 2009 - Build 14.0.8117.0416 on XP Pro SP3

Recently, Windows Live Mail closes unexpectedly repeatedly without error message
Then as I kept trying to figure out I noticed one account disappeared? I think that happened later.

I have the ENTIRE WL MAIL Log file.

To track why this was happening I went offline mode and it would not crash. So, I figured it was something to do with the Sync.

So I disabled the Auto Sync for every account I had and did manual syncs for one account at a time. Found the account that was causing this.

Its a hotmail account. I signed into Hotmail and all seems ok. I am posting the follow lines from the LOG, when I manually synched that account from WL Mail a few times.


I could try to trace back into the LOGS as to when this drama actually started originally, and post that and / or most of it. Let me know if someone can help dissect Windows Live Mail issues.


Found its due to Sync of one account, Error Log info posted. Wonder who can fix this?

Code:
* Log opened: 2012-05-23T11:18:14Z
*
Windows Live Mail 14.0.8117.0416*********************************************************************************
[16:48:32.55] 1348                 Mail:            Zone_MailChk ERROR: (pmailutils.cpp:1023), failed with 0x80004005  
[16:48:32.55] 1348                 Mail:            Zone_MailChk ERROR: (subscribelivecontacts.cpp:55), failed with 0x80004005  
[16:48:38.30] 11e4                 Mail:            Zone_MailChk ERROR: (menuutil.cpp:1456), failed with 0x80040100  
[16:48:38.30] 11e4                 Mail:            Zone_MailChk ERROR: (browser.cpp:3372), failed with 0x80040101  
*********************************************************************************
*
* Log opened: 2012-05-23T12:09:11Z
*
Windows Live Mail 14.0.8117.0416*********************************************************************************
[17:39:22.59] 1748                 Mail:            Zone_MailChk ERROR: (pmailutils.cpp:1023), failed with 0x80004005  
[17:39:22.59] 1748                 Mail:            Zone_MailChk ERROR: (subscribelivecontacts.cpp:55), failed with 0x80004005  
[17:39:43.96] 17a8                 Mail:            Zone_MailChk ERROR: (menuutil.cpp:1456), failed with 0x80040100  
[17:39:43.96] 17a8                 Mail:            Zone_MailChk ERROR: (browser.cpp:3372), failed with 0x80040101  
*********************************************************************************
*
* Log opened: 2012-05-24T18:17:12Z
*
Windows Live Mail 14.0.8117.0416*********************************************************************************
[23:47:34.48] 1da4                 Mail:            Zone_MailChk ERROR: (pmailutils.cpp:1023), failed with 0x80004005  
[23:47:34.48] 1da4                 Mail:            Zone_MailChk ERROR: (subscribelivecontacts.cpp:55), failed with 0x80004005  
[23:49:21.20] 09e8                 Mail:            Zone_MailChk ERROR: (menuutil.cpp:1456), failed with 0x80040100  
[23:49:21.20] 09e8                 Mail:            Zone_MailChk ERROR: (browser.cpp:3372), failed with 0x80040101  
[23:49:31.33] 0b4c                 Mail:            Zone_MailChk ERROR: (dssyncbatch.cpp:149), failed with 0x8000000A


My System SpecsSystem Spec
.

24 May 2012   #2

Microsoft Windows 8.1 Pro 64-bit
 
 

Crash,

Unfortunately I can offer no help other than to suggest you check for viruses with your fully updated antivirus software, and download and install/update live mail here: http://g.live.com/1rewlive4-web/en/w...web.exe??WLI=1
My System SpecsSystem Spec
25 May 2012   #3

WinXP/ Win7x64/ Mac OSX Snow Leopard - Multi Boot
 
 

Quote   Quote: Originally Posted by DustSailor View Post
Crash,

Unfortunately I can offer no help other than to suggest you check for viruses with your fully updated antivirus software, and download and install/update live mail here: http://g.live.com/1rewlive4-web/en/w...web.exe??WLI=1
Not a virus issue. Windows Live mail dies when ONE specific account is synched. Works fine when others are synched etc.
My System SpecsSystem Spec
.


25 May 2012   #4

Microsoft Windows 8.1 Pro 64-bit
 
 

Did you update it to the 2011 version?
My System SpecsSystem Spec
25 May 2012   #5

Microsoft Windows 8.1 Pro 64-bit
 
 

Perhaps you might try to uninstall it, and then use ron's method of reinstalling it: windows live mail 2011 with Windows Live Messenger 2009

That may fix the problem.
My System SpecsSystem Spec
31 May 2012   #6

WinXP/ Win7x64/ Mac OSX Snow Leopard - Multi Boot
 
 

I isolated the issue by disabling the Auto Syncs and manually synching each WL Mail Account I had.

I found that it was an issue related to SYNC with one particular Hotmail account. Have to dig further into that.
My System SpecsSystem Spec
31 May 2012   #7

Microsoft Windows 8.1 Pro 64-bit
 
 

Interesting. Thanks for posting that. Hope you find the answer
My System SpecsSystem Spec
31 May 2012   #8

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

You may want to try the repair function on WLM. Go to Control Panel, Program & Features, Select Windows Live Essentials, select Uninstall and then select Repair.

Jim
My System SpecsSystem Spec
Reply

 Windows Live Mail closes unexpectedly repeatedly without error message




Thread Tools



Similar help and support threads for2: Windows Live Mail closes unexpectedly repeatedly without error message
Thread Forum
Message rules in windows live mail Browsers & Mail
How can I make Windows Mail message store work in Windows Live Mail Browsers & Mail
Bad error message repeatedly General Discussion
How To Print A Message in Windows Live Mail Browsers & Mail
Message cannot be found in Windows live mail and will not delete Browsers & Mail
Message Rules in Windows Live Mail Browsers & Mail
Windows Live Mail crashes randomly ( error message too) Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 01:45 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33