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Windows 7: OUtlook 2010 won't open links until after reboot

25 May 2012   #1
CTYankee

Windows 7 Home 64-bit
 
 
OUtlook 2010 won't open links until after reboot

After searching on this topic and finding other link problems discussed, I didn't see anything addressing this specific problem. Hopefully someone here has already seen and fixed this issue.

I'm running Windows 7 Home 64-bit with Office & Outlook 2010. I have automatic updates activated and am using the Windows firewall. AV products are McAfee, Spyware Doctor, and MS Security Essentials.

The problem is that, when I click on a link in Outlook, the link doesn't open the browser. There is no error message, just the scrolling color bar that is supposed to indicate something is happening. I've tried waiting several minutes to see if an error message would come up, but haven't seen one yet. Eventually, I shut down Outlook and reboot the system.

Upon reboot, when I go back into Outlook and click on the same link, it works every time. Once the computer has been up and running for a while, the problem reappears.

Any ideas on root cause?

Thanks,
Bill


My System SpecsSystem Spec
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25 May 2012   #2
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Hello Yank,

You might try going into Control Panel\Programs\Programs and Features and click on Outlook. There should be an option to repair, or else change. Click it and select repair. See if this helps
My System SpecsSystem Spec
25 May 2012   #3
CTYankee

Windows 7 Home 64-bit
 
 

I just did the repair process, so we'll see how it goes. Thanks for the suggestion!
My System SpecsSystem Spec
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26 May 2012   #4
CTYankee

Windows 7 Home 64-bit
 
 
The Repair process didn't fix the problem

The repair process did not solve the problem. This morning I went into Outlook and successfully clicked on some links, but then I left the computer for a while with Outlook open and, when I came back, I could no longer get links to work.

Here is some additional system info for my computer:

My System SpecsSystem Spec
26 May 2012   #5
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Dang. Well, I guess I'm not sure what the answer is, you might stick around to see if someone else replies. Make sure you have all windows updates including the outlook ones, and do a full scan with your antivirus to make sure everything is peachy.
My System SpecsSystem Spec
26 May 2012   #6
CTYankee

Windows 7 Home 64-bit
 
 

The problem may be solved, but I'll wait a couple of days to declare victory.

Today, I scanned the system with MS Security Essentials (full scan) and didn't find any problems. I also tried to scan the system with Spyware Doctor but could not launch it because of a missing file. The service was still running so I had to stop the process. At that point, I elected to uninstall Spyware Doctor and install the free version of Ad-aware. I then scanned the system with Ad-aware and didn't find anything major, but did find one low-risk threat that I deleted.

Since then, I haven't had any issues with links working from Outlook even though Outlook has now been open for several hours. I suspect that the problem with Spyware Doctor is the actual root cause of the problem, but I'll wait to see what happens tomorrow and Monday.
My System SpecsSystem Spec
26 May 2012   #7
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Well done, glad I could lead you in the right direction. If that doesn't fix it, try a sfc scan: SFC /SCANNOW Command - System File Checker - tutorial created by Brink
My System SpecsSystem Spec
26 May 2012   #8
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I personally had issues with Spyware Doctor when I was on XP, so you may well have found the issue. If the problem returns, try performing a clean start to see if it still exists. If not, you can try to track down the program that is interfering (which you may have just accomplished )

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy

P.S. Instead of Ad Aware, may I recommend the superior Malwarebytes Free and SuperAntiSpyware Free?
My System SpecsSystem Spec
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 OUtlook 2010 won't open links until after reboot




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