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Windows 7: Lost Emails and Contacts in WLM

27 May 2012   #1
daniellouwrens

Windows 7 Professional x64
 
 
Lost Emails and Contacts in WLM

Hi

I have WLM Version 2011 (Build 15.4.3555.0308), and it has been working very well until this morning when I opened it up and tried to send an email, when I clicked on the To.. icon I got a message box saying "Unable to choose recipients", I also have a related (I think) problem where when I click on an email in my inbox or any of my storage folders I get a message "A problem occurred while trying to open this message" "A problem has occurred please try again"

I have rebooted and tried again twice, but still have the same problem.

When I hit send and receive I get new emails but also cannot open them.

BTW my Hotmail accounts on the Web are fine.

I would appreciate any advice on how to fix this.


Regards

Daniel


My System SpecsSystem Spec
.

27 May 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Have you tried the repair feature in add remove programs > windows live essentials.
You could also try completely uninstalling and reinstalling it.

Give a shot to the latest version:
Windows Live Essentials - Download Windows Live Essentials
Download Windows Live Messenger 2011 (15.4.3555) - FileHippo.com
My System SpecsSystem Spec
28 May 2012   #3
daniellouwrens

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Have you tried the repair feature in add remove programs > windows live essentials.
You could also try completely uninstalling and reinstalling it.

Give a shot to the latest version:
Windows Live Essentials - Download Windows Live Essentials
Download Windows Live Messenger 2011 (15.4.3555) - FileHippo.com
Oaky, I'll do that and let you know how it went.

thanks

Daniel
My System SpecsSystem Spec
.


28 May 2012   #4
daniellouwrens

Windows 7 Professional x64
 
 

Hi

I tried a repair then a uninstall reinstall, booting between each step but neither worked.

Any ideas what else I could try?

Thanks

Daniel
My System SpecsSystem Spec
28 May 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Take a look at this: A Problem has occurred / Unable to choose recipients - Windows - Microsoft Answers

I hope to come back with more suggestions.
My System SpecsSystem Spec
28 May 2012   #6
daniellouwrens

Windows 7 Professional x64
 
 

Thanks for the link, it seems to reflect my problem.

I'll wait for your further advice.

Regards

Daniel
My System SpecsSystem Spec
28 May 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi,

Read and run this fix it: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services see if it resolves the problem.

See this thread also: Windows Live Email: "A problem occurred while trying to open this message."

Have you made any changes to your computer recently? Specifically windows updates? Try a System restore prior to those: System Restore

Let us know how it goes.

If they don't I'd suggest you to uninstall it completely with CCleaner and reinstalling the latest version from the links provided earlier, don't forget to back up your stuff: How do I import and export email, contacts, and calendars with Windows Live Mail? - Import Email Messages or Back Up and Restore Windows Live Mail
My System SpecsSystem Spec
28 May 2012   #8
daniellouwrens

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Hi,

Read and run this fix it: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services see if it resolves the problem.

See this thread also: Windows Live Email: "A problem occurred while trying to open this message."

Have you made any changes to your computer recently? Specifically windows updates? Try a System restore prior to those: System Restore

Let us know how it goes.

If they don't I'd suggest you to uninstall it completely with CCleaner and reinstalling the latest version from the links provided earlier, don't forget to back up your stuff: How do I import and export email, contacts, and calendars with Windows Live Mail? - Import Email Messages or Back Up and Restore Windows Live Mail
Hi

I tried the fixes you showed the links to and did a System restore to a point three days ago, when I know WLM was working, but I still had the problem.

I then uninstalled WLM with Reevo Uninstaller and then ran Ccleaner, rebooted and reinstalled WLM from the links you sent, opened up WLM and it found the previous accounts I had (four of them) and synced, I signed in and VOILA, it all works well.

Thanks so much for your help,

Regards

Daniel
My System SpecsSystem Spec
28 May 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Glad to have helped Daniel & Thanks for posting back
My System SpecsSystem Spec
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 Lost Emails and Contacts in WLM




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