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Windows 7: WLM All buttons grayed out

09 Jun 2012   #1
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 
WLM All buttons grayed out

All the buttons on the top of my WLM screen are grayed out. The only thing I can actually do is send a new email. I can't delete, forward, nothing. Has anyone experience this, and how did you fix it?


My System SpecsSystem Spec
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09 Jun 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome nottaclue9

Have you seen this thread: Send link by email is greyed out?
My System SpecsSystem Spec
09 Jun 2012   #3
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Thanks for your reply, koolkat77. You brought me luck! This morning, all my email buttons (the ones at the top of the page, not the ones referred to in the link) were all bright and shiny, and in full color. I have learned not to question the Technology Gods. There is no apparent reason for this. I had restarted my computer several times in trying to solve the problem (i.e., system restart, etc.).

I now have other issues which I'll post shortly. The WLM adventure isn't going smoothly, but I do like it so far.
My System SpecsSystem Spec
.


09 Jun 2012   #4
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 
Cannot sign into my WLM account

This isn't a username or password issue. What happens is that I cannot erase the grayed-in example username/password on the sign-in page in order to type my own username/password. I am officially registered and verified, but I can't sign in. Can someone help?
My System SpecsSystem Spec
10 Jun 2012   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

Are you talking about this?

Name:  Capture.JPG
Views: 10
Size:  41.0 KB

Have you tried to just type anyway? It should disappear when you start typing.


My System SpecsSystem Spec
10 Jun 2012   #6
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

That exactly what I'm talking about, derekimo. Yes, I've tried overriding it by typing over the grayed-in example, but my cursor won't engage. I get that window whenever I try to forward anything that has a picture or photo in it (not an attachment -- an actual photo). So, I just can't forward a lot of my email because of this problem.
My System SpecsSystem Spec
11 Jun 2012   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

I would try a repair of windows live essentials through the control panel, programs and features, uninstall/change and you'll get this window,

Name:  Capture.JPG
Views: 10
Size:  33.4 KB

This is also a helpful tool to find and fix corrupt files,

SFC /SCANNOW Command - System File Checker


My System SpecsSystem Spec
11 Jun 2012   #8
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

I did the "repair," but I am still not able to sign in or forward anything with a photo in the body of the text.

The tutorial is a bit beyond my level of computer skills. I don't really know how to get into some of those secret places that are called for. I would rather try that than do an uninstall/reinstall, however. Would this thread be an appropriate place to ask for help with the tutorial if I run into a wall?
My System SpecsSystem Spec
11 Jun 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Nottaclue9

1. Click on
2. Go to Accessories Command Prompt Right click and select "Run as administrator"
3. The Command Prompt Window will open
4. Then just type sfc /SCANNOW

Let the scan complete.
My System SpecsSystem Spec
11 Jun 2012   #10
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Thank you, koolkat77. I tried what you suggested, but I am embarrassed to report that I could not find (nor right click to find) "run as administrator." What did I do wrong?
My System SpecsSystem Spec
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 WLM All buttons grayed out




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