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Windows 7: Adobe Flash keeps crashing

23 Jun 2012   #11
bej

Windows 7 Home Premium SP1 64bit
 
 

Using the Firefox help site, the recommendation is to back date to Flash version
11.2 rather than any 11.3 version. I had the same problem (Flash 11.3 does not completely install) and followed the Firefox help links to remove 11.3 and install 11.2.
Crashes stopped.


My System SpecsSystem Spec
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23 Jun 2012   #12
jc836

Windows 7 Enterprise 64bit Desktops; Windows 7 Professional 64Bit Laptops
 
 

There are several other sites recommending reverting to Flash 11.2.0.235. We did this and all is well with Firefox 13.0.1 on Win7 machines. I fully agree with NOT allowing auto-download and install.
May I also suggest that you look at your Java installation. Some folks allow it to update on its own. This is not a good idea. Completely remove Java and install the latest version manually offline from Oracle/Sun Java. I also do this for Flash and Shockwave.
My System SpecsSystem Spec
23 Jun 2012   #13
BisVal

Win 7 Ult 64-bit
 
 

You do not need to uninstall the old version. Just download the latest from the Adobe site - mine is 11.3.300.262 - and install it.
My System SpecsSystem Spec
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23 Jun 2012   #14
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by bej View Post
Using the Firefox help site, the recommendation is to back date to Flash version
11.2 rather than any 11.3 version. I had the same problem (Flash 11.3 does not completely install) and followed the Firefox help links to remove 11.3 and install 11.2.
Crashes stopped.
Ok thanks Bej, I will try that



Quote   Quote: Originally Posted by jc836 View Post
There are several other sites recommending reverting to Flash 11.2.0.235. We did this and all is well with Firefox 13.0.1 on Win7 machines. I fully agree with NOT allowing auto-download and install.
May I also suggest that you look at your Java installation. Some folks allow it to update on its own. This is not a good idea. Completely remove Java and install the latest version manually offline from Oracle/Sun Java. I also do this for Flash and Shockwave.
Sorry but to install something offline - is that as simple as just being offline when I install it?

And do I uninstall Java first?

thanks
My System SpecsSystem Spec
23 Jun 2012   #15
Gornot

Windows 7 Home Premium x64
 
 

Yup, the last update to Flash completely broke Firefox's plugin container, so whenever you run something Flash based, it creates 2 Flash processes + the plugin container process, which is what causes the crashing. Actually, in my case, it was the plugin container that crashed, but Flash would stop working nevertheless.
My System SpecsSystem Spec
23 Jun 2012   #16
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by BisVal View Post
You do not need to uninstall the old version. Just download the latest from the Adobe site - mine is 11.3.300.262 - and install it.
Thanks but it was that latest version that was crashing initially. Several people are saying to install an older version as the latest versions are not always stable.
My System SpecsSystem Spec
23 Jun 2012   #17
Gornot

Windows 7 Home Premium x64
 
 

Yes, just find an old(er) version of the plugin here:
Old Version of Adobe Flash Player Download - OldApps.com
My System SpecsSystem Spec
23 Jun 2012   #18
RealGem

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Gornot View Post
Yes, just find an old(er) version of the plugin here:
Old Version of Adobe Flash Player Download - OldApps.com
thanks Gornot!
My System SpecsSystem Spec
23 Jun 2012   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Real gem, go to C:\ Windows\System32\ Macromed\ Flash, and run it ....
Adobe Flash keeps crashing-1.jpg

Running, you will get teh uninstaller, perform it.
Adobe Flash keeps crashing-2.jpg

If there are more than one, run teh both, and get your system free from flash player.

now download the older version that I pointed out to you. Install it. The problem should not be there anymore, I hope.


My System SpecsSystem Spec
23 Jun 2012   #20
jc836

Windows 7 Enterprise 64bit Desktops; Windows 7 Professional 64Bit Laptops
 
 

To install Java clean-completely remove the existing version(s). If using RevoUninstaller you may see more than 1 and both need to go. Now, go to the Java website nd download the offline installer for Windows. Save the file to a folder not the desktop as some folks do. I use a folder specifically named download and set my browser for all downloads to go there. Find the downloaded file and run it. You do not need to be offline from the internet to do this.

For those who think I'm wrong about complete uninstalls of programs, plug-ins, etc--there is strong evidence that this is the best way to insure that there are NO conflicts with prior or buggy versions. In the case of Flash-this is a good example of making sure nothing of a really bad version remains. I also made sure that Firefox was working properly before installing Flash 11.2.0.235 by doing a clean install of Firefox. I do understand that there are people who do not feel comfortable doing this level of work.
My System SpecsSystem Spec
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