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Windows 7: Adobe Flash keeps crashing


20 Jun 2012   #1

Windows 7 Home Premium 64 bit
 
 
Adobe Flash keeps crashing

This has been happening ever since the latest Adobe Flash update about a week ago.

I have put up with it each time, as it was always when I made a video full screen. But once I refreshed the page and didn't use full screen, it was ok.

But I didn't realise that Ebay's Final Hour Countdown feature is flash based, so it does not work anymore. And THAT is important for snipers like me!

So how do I fix it please?

thank you

My System SpecsSystem Spec
.

20 Jun 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Uninstall the flash player, Download the 11.3.300.250 beta 3 from the right side listings of older versions of the page Download Flash Player 11.3.300.257 (Non-IE) 64-bit - FileHippo.com (adobe's pagewill give the recent one only, most probably). Install it.

Keep auto update of flash player stop until the next stable version releases.

Edit: I assumed that you use a browser other than IE ... if you use IE, follow this link : http://filehippo.com/download_flashplayer_ie/ .
My System SpecsSystem Spec
20 Jun 2012   #3

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Uninstall the flash player, Download the 11.3.300.250 beta 3 from the right side listings of older versions of the page Download Flash Player 11.3.300.257 (Non-IE) 64-bit - FileHippo.com (adobe's pagewill give the recent one only, most probably). Install it.

Keep auto update of flash player stop until the next stable version releases.

Edit: I assumed that you use a browser other than IE ... if you use IE, follow this link : Download Flash Player 11.3.300.257 (IE) - FileHippo.com .

thanks a lot Arc,

Yes I am using Firefox 12.

Yes this is the version I have now:



I will uninstall it now and download it from the link you gave me.

thanks
My System SpecsSystem Spec
.


20 Jun 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are welcome. Let us know if the problem is gone or not
My System SpecsSystem Spec
20 Jun 2012   #5

Windows 7 Home Premium 64 bit
 
 

Hi Arc,

I uninstalled the latest version and clicked on the version 11.3.300.250 like you said, but when I clicked the download link (top right) I got this page:


I also got the same page for the beta 2 version under it, but was successful with Flash Player 11.3.300.214 Beta 1 (Non-IE) 64-bit.



Will that be ok? Or does it definitely have to be version 11.3.300.250 Beta 3?

thanks

Also I was not given an option to stop auto updates. How do I do this please?

thanks a lot
My System SpecsSystem Spec
20 Jun 2012   #6

Windows 7 Home Premium 64 bit
 
 

Yay the Ebay countdown is working!

thanks Arc!
My System SpecsSystem Spec
20 Jun 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Yes, any working older version will be nice, and including that one you obtained.

The stop auto update option should be there in the installer's window, or in the update pop-up. If the "r300.257 wants to install once again, dont let it to be installed. Skip this version, I guess the next one will be available within a few days.

Very nice to know that your trouble is gone
My System SpecsSystem Spec
20 Jun 2012   #8

Windows 7 Home Premium 64 bit
 
 

ok that's great!

thanks a lot

(It wouldn't let me add to your rep - I have to spread some more around first, sorry)
My System SpecsSystem Spec
20 Jun 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by RealGem View Post
ok that's great!

thanks a lot

(It wouldn't let me add to your rep - I have to spread some more around first, sorry)
You see, I already have a huge lot of reps, no more is required I am happy that your issue is over
My System SpecsSystem Spec
23 Jun 2012   #10

Windows 7 Home Premium 64 bit
 
 

Hi,

Sorry I have had to mark this as unsolved again, as it has started happening again.

I looked at Task Manager and there are TWO adobe flash processes running. I don't understand why that is.

And the bigger one is sometimes even overtaking Firefox itself as the number one resource user.

I have not installed another version BTW. I still have version 11.3.300.214 Beta 1 (Non-IE) 64-bit.










I have found this page
Adobe Forums: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13

...that shows lots of other people have problems with it. I don't fully inderstand what the Adobe Employee is saying, but from what I can see he is making people jump through an awful lot of hoops - and none are working!

Some of the troubleshooting involves having to register at their site and submit bug reports, but they don't tell you how. They are also suggesting using a different browser. I can understand this from a diagnostic POV but not permanently. That's unacceptable!

It seems to be suggested that the problem exists because there are TWO Flash players on people's systems. But they tell you if you uninstall one, it will uninstall both!!

I'm really confused and fed up!

Any ideas please?

thanks a lot
My System SpecsSystem Spec
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