Thanks for the information Wanchoo - I finally got to the bottom of it, but a couple of anomalies: keeping the ribbon open? How do I do this? eg when I click on a message the ribbon closes, so to perfom an action I have to open, then I click on the document again, it closes, and so on... And it's meant to make things easiers?
Secondly, when I add options to the quick access toolbar (WLM Tab?)they clear with a reboot, so everytime I open LIve Mail I have to add my options to the QAT... This is all very frustrating.
I don't find 7 very user friendly at all. XP was intuitive, much of 7 is just confusion