Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Lost e-mail contacts after Live Essentials update

21 Jun 2012   #1

Windows 7 Home Premium 32bit
 
 
Lost e-mail contacts after Live Essentials update

If I install the update, I lose my complete e-mail address/contact list. If I don't install the update I can't open my Live Mail at all. I miss Outlook Express SO much! I'm a senior and I don't need Live Essentials bells and whistles.


My System SpecsSystem Spec
.

21 Jun 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to the forums JeanieD

Did you come across this page already?: How do I import and export email, contacts, and calendars with Windows Live Mail? - Import Email Messages or Back Up and Restore Windows Live Mail and http://www.emailquestions.com/window...il-2011-a.html

For outlook express, you could take a look at this tutorial: Windows Mail

HTH
My System SpecsSystem Spec
21 Jun 2012   #3

Windows 7 Home Premium 32bit
 
 

Thank you for the link. As is typical with me and my computer, my results are not the same as the results described in the instructions.
I opened Windows Live Mail intending to import my contacts, but I don't have these sections, with their accompanying icons, arranged vertically:
Mail
Calendar
Contacts
Feeds
Newsgroups

Mine are arranged horizontally (Mail Calendar Contacts Feeds Newsgroups) and I don't seem to have a ribbon to click on.

But I do appreciate your trying to help.
My System SpecsSystem Spec
.


21 Jun 2012   #4

Windows 8 Pro w/MC 32-bit
 
 

Quote   Quote: Originally Posted by JeanieD View Post
If I install the update, I lose my complete e-mail address/contact list. If I don't install the update I can't open my Live Mail at all. I miss Outlook Express SO much! I'm a senior and I don't need Live Essentials bells and whistles.
I'm not sure what update people are talking about. Perhaps it only applies to those who have already upgraded to WLM 2011 from 2009 or are using 2011 from the start. In any case, no matter which version, every user has 2 contact lists to choose from: signed-in or not-signed-in, depending on whether or not the user has "signed-in" to WLM. So make sure your "signed-in" status is the same as it was when you set up your contact list. (If you don't want to sign-in just set the "Option" under "Connections" to "Stop signing in".) Keep in mind that signing in has the advantage of letting Microsoft keep track of you contacts at "contacts.live.com" so you will never have to worry about loosing them or backing them up again.
My System SpecsSystem Spec
22 Jun 2012   #5

Windows 7 Home Premium 32bit
 
 

The update popped up in the lower right corner - I couldn't open Live Mail without agreeing to it.
I don't sign in to WLM and never have. I don't see "Connections" anywhere - if I did I'd be delighted to opt out!

I did a search for "contacts" and found it preceding Desktop and Downloads, so I guess I can just go there when I need an address. Annoying, but at least they aren't gone.

Referring back to the tutorial for Outlook Express - I consider myself to be relatively intelligent but that left me completely confused and I wouldn't dare tackle it!
My System SpecsSystem Spec
23 Jun 2012   #6

Windows 8 Pro w/MC 32-bit
 
 

Quote   Quote: Originally Posted by JeanieD View Post
...I don't see "Connections" anywhere...

...I did a search for "contacts" and found it preceding Desktop and Downloads, so I guess I can just go there when I need an address. Annoying, but at least they aren't gone....
1) The "Connection" tab is one of may tabs in the "Options" window.

2)The c:/<username>/Contacts folder is not used by WLM. If you like, if you have contacts in it, you can Import them into WLM's contacts pane by choosing "Import...Address book for current Windows user". It will be imported into WLM's "signed-in" or "not-signed-in" contact list depending upon whether or not you have signed in to WLM with your LiveID.
My System SpecsSystem Spec
23 Jun 2012   #7

Windows 7 Home Premium 32bit
 
 

Unbelievable. I followed instructions to click on my user name, type "contacts" in the address bar, and sure enough up they came. Then the instructions said to click "Import" - which didn't appear in my toolbar. For some bizarre reason my contacts are in a Music folder, where my options are to include in library, share, burn etc. I certainlydidn't put them there! Im getting so tired of this. But I do appreciate your efforts to help this poor befuddled old woman.
My System SpecsSystem Spec
23 Jun 2012   #8

Windows 8 Pro w/MC 32-bit
 
 

Quote   Quote: Originally Posted by JeanieD View Post
...I followed instructions to click on my user name, type "contacts" in the address bar, and sure enough up they came. Then the instructions said to click "Import" - which didn't appear in my toolbar...
"instructions"...I don't know whose instructions you are talking about or what program they are for. WLM is separate from your browser and does not have an address bar. It can share the same contact list as the one used by the browser-based Hotmail website. If you sign-in to WLM you can import contacts into its contact pane using the contacts pane choice to "Import...from Current Windows User" which will take them from the <username>/Contacts folder in Windows Explorer, if that's where you want to obtain them from. That may be easier than trying to do it through Hotmail in your browser.
My System SpecsSystem Spec
27 Jun 2012   #9

windows 7 home premium, 64bit
 
 

Did a Windows Live Essentials update. After, my email contacts were all gone. Did system restore, exported the old addys to a folder. After closing Windows Live Mail, I could not reopen mail without re-doing the WLE update. So, I did. When I went to the CONTACTS tab (bottom left) it never really opens. It clears the emails or calendar from the main window, but leaves the same 'ribbon' (or task bar or whatever at the top). It doesn't show the options that should be there for 'contacts' (no import/export/etc). ANY suggestions?
My System SpecsSystem Spec
27 Jun 2012   #10

Windows 8 Pro w/MC 32-bit
 
 

Quote   Quote: Originally Posted by Alice99 View Post
...ANY suggestions?
Check this thread: https://www.sevenforums.com/browsers...e-upgrade.html
My System SpecsSystem Spec
Reply

 Lost e-mail contacts after Live Essentials update




Thread Tools



Similar help and support threads for2: Lost e-mail contacts after Live Essentials update
Thread Forum
Lost all contacts in Windows Live Mail Browsers & Mail
Windows live mail - lost contacts Browsers & Mail
Solved windows live mail contacts missing after update Browsers & Mail
Solved windows live mail update lost all of my contacts Browsers & Mail
Contacts gone after Windows Live Essentials update Browsers & Mail
Address book lost during Windows live mail update Browsers & Mail
Windows Live Mail: Lost Contacts Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:56 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33