Address book lost during Windows live mail update


  1. joeleighton
    Posts : 1
    windows 7 home premium 64bit
       New #1

    Address book lost during Windows live mail update


    I was forced to update by MS.

    Now my address book is empty.

    I Googled the problem & see many others with same issue.

    Please advise the official MS solution.

    Thanks, Joe
    Last edited by joeleighton; 22 Jun 2012 at 16:42. Reason: punctuation
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  3. A Guy
    Posts : 53,363
    Windows 10 Home x64
       New #2

    Welcome to Seven Forums joeleighton. Hopefully a WLM expert will come along, but until then.

    From what I was able to find, the contacts are located in C:\Users\UserName\AppData\Local\Microsoft\Windows Live Contacts\{b5f3929f-ba60-4632-ad4e-b602b1c8e007}\DBStore

    There is a contacts.edb file in there.

    I'm unsure if they can be imported if they are not in csv format.

    A Guy
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  4. roncerr
    Posts : 2,066
    Windows 8 Pro w/MC 32-bit
       New #3

    joeleighton said:
    I was forced to update by MS. Now my address book is empty. I Googled the problem & see many others with same issue. Please advise the official MS solution.
    Not sure there is a solution. Only advice about how to do the upgrade: Mandatory (?) WLE Upgrade
    Note: Make sure you have checked both of your contact lists: your signed-in (the one duplicated at contacts.live.com) and not-signed-in (the one you should have manually backed up if you don't sign in).
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  6. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #4

    Hi Joe, hope this helps. WLM Contacts Database.pdf
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