Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Internet browsers (IE & Chrome) close immediately after opening ???

30 Jun 2012   #1

Windows 7 32bit Home Edition
 
 
Internet browsers (IE & Chrome) close immediately after opening ???

Hi,

Since three days both internet browsers installed on my PC won't start (IE and Chrome). Or rather close immediately after I start them. (I am entering this thread from my office PC)
I didn't install any programs in between when they worked and stopped working (did copy files from a CD-ROM).

Some things I tried:
- logging in as my wife (we have got two users installed) - same problem
- clearing the user settings of Chrome (i.e. deleting the folder). After doing this the browser works for about 30 secs. and then the same problem occurs (either using it to browse or not using it gives the same result)
- scanned the PC for viruses (Windows anti-virus) and malware (Spybot) – nothing found
- start IE with extensions off
- I also installed HijackThis. Couldn’t find anything that looked fishy, but did not have an expert look at it
- Using either WLAN or LAN doesn’t make a difference (tried it just in case – never know ?)

Both programs are the latest version.

Any ideas?

Best regards,
Roy

My System SpecsSystem Spec
.

30 Jun 2012   #2

Windows 7 32bit Home Edition
 
 

Hi,

Tried some more:
- de-installed Google Chrome
- de-installed Java
- de-installed IE Google toobar add-in
Didn't work yet
- run a registry cleaner

After restart IE works again. Typing this message from there.

Seems problem is solved although I have no idea what caused it. Didn't like Chrome anyway though because it crashed on me several times a day. Installed it because IE was becoming very slow. But that's another story.

So for now: problem solved.

Regards,
Roy
My System SpecsSystem Spec
08 Jul 2012   #3

Windows 7 32bit Home Edition
 
 

Of course I was too optimistic. Very shortly after writing 'problem solved' the issue started occuring again with IE. Although it is not consistent. Sometimes I can start the browser. The pattern in do/doesn't start is not yet clear to me. For example just continuously clicking the icon works. Sigh ...

If anybody has any diagnostic ideas, those would be more than welcome.

Roy
My System SpecsSystem Spec
.


08 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums Roy. You can click on the unsolved button so others will not think the thread is solved. Have you tried a system restore point from before the problem started?

System Restore

A scan with Malwarebytes would also be a good idea.

Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer

A Guy
My System SpecsSystem Spec
08 Jul 2012   #5

Windows 7 32bit Home Edition
 
 

Hi,

Couldn't find the button for 'unsolved'. Now I did .

I already used the two mentioned programs to scan the computer, but will try Malwarebytes also. See what that gives. Will post the result tomorrow: now off for the weekend.

I did a restore of a date from when it still worked fine, but that didn't help.

Thanx!
Roy
My System SpecsSystem Spec
08 Jul 2012   #6

Windows 7 Home Premium x64
 
 

There was a similar problem reported here recently where both IE and Chrome couldn't start at all, and the outdated version of Java was causing the problem. My guess is that once you uninstalled Java IE started to work. What confuses me is that IE started having problems again soon enough, though you didn't specify if you installed Java again... Or which version? I think it's up to version 7 update 5 now...
My System SpecsSystem Spec
09 Jul 2012   #7

Windows 7 32bit Home Edition
 
 

Hi,

I did not yet re-install Java.

Malwarebytes did not find any contamination. I did find an unknown file. Which was also located in a Java folder still being on the PC. Coincidence? I didn't write down the name of the file.

Regards,
Roy
My System SpecsSystem Spec
10 Jul 2012   #8

Windows 7 Home Premium x64
 
 

It may be troublesome, but I assume that even though you uninstalled Java, Windows didn't remove everything, including registry entries and leftover files. This is pretty usual, but I would recommend reinstalling Java and then see if the browsers work. If not, download Revo Uninstaller Free, it is by far the most precise (free) uninstaller application. Use that to locate Java and uninstall it using the "Advanced" option within Revo. Once Java is uninstalled, delete ALL leftover registry items and leftover files, as this will remove any possible bad configuration or malfunction of Java. Then, it's just a matter of repeating the circle to see if the problem is solved (ie. trying to run the browsers without Java and seeing if they work, and possibly installing Java yet again to see if the clean install will do the trick). Troublesome, I know, but in any case, if the websites you visit need Java, you need to have the latest version anyway (for security reasons of course), and you should definitely set up its updates in Control Panel.
My System SpecsSystem Spec
10 Jul 2012   #9

Windows 7 32bit Home Edition
 
 

Hi,

Just re-installed Java. Now it works. Also before install. But ten minutes ago before a restart it did not.

Ok. Let's see how it goes. If the problem occurs again I will use Revo and install Java again. Thank you for this piece of advice.

Whatever happens I will reply again to this thread with the results.

Regards,
Roy

PS. When I removed Java before I also still had an older version installed.Could maybe be relevant?
My System SpecsSystem Spec
10 Jul 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

D/l and run JavaRa

JavaRa | SingularLabs

Run Remove older versions and Additional tasks. A Guy
My System SpecsSystem Spec
Reply

 Internet browsers (IE & Chrome) close immediately after opening ???




Thread Tools



Similar help and support threads for2: Internet browsers (IE & Chrome) close immediately after opening ???
Thread Forum
Solved Some programs start then immediately close Software
Programs (messenger, browsers) close themselves suddenly. General Discussion
All browsers are not opening Browsers & Mail
web browsers are not opening Browsers & Mail
All .EXE's open and close immediately, Cant find any thing fishy.. General Discussion
IE stops working immediately after opening Browsers & Mail
Programs & BrowserS tabs close unexpectantly General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:42 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33