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Windows 7: Can't connect to the internet after locking / unlocking my computer

13 Jul 2012   #1
tywalker

Windows 7 Home Premium 64bit
 
 
Can't connect to the internet after locking / unlocking my computer

Hello friends. I recently switch to qwest/century link for high speed dsl. I got the modem/router (actiontec q1000) set up no problem. However when I put the computer to sleep or if it goes into hibernation mode and stays there for more than 30 minutes, I can't get back onto the internet after I wake the computer up. I am hardwired to the modem, however the icon has a red x through it and says there is no internet connection. The weird thing is is that all of my wireless devices still work. If i do a full shutdown / restart it works just fine.

Any ideas as to what could be causing this problem to happen?

Thanks!

Tyler


My System SpecsSystem Spec
15 Jul 2012   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums tywalker. Something you might try.

Start> In search box type Device manager> Enter> Expand the Network adapters> Right click the network adapter and select Properties> Power Management tab> Uncheck Allow the computer to turn off this device to save power

A Guy
My System SpecsSystem Spec
31 Jul 2012   #3
tywalker

Windows 7 Home Premium 64bit
 
 

That seems to work! I also changed my power setting from Balanced to High Performance. I don't know if that did anything or not, but after changing these two items I haven't had the issue happen!

Thank you for your help!
My System SpecsSystem Spec
31 Jul 2012   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Great, glad we could help. When you change a plan, it changes multiple individual options. A Guy
My System SpecsSystem Spec
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 Can't connect to the internet after locking / unlocking my computer




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