Unable to Reset Internet Explorer 9


  1. harin35
    Posts : 15
    Windows 7 Ultimate x 64
       New #1

    Unable to Reset Internet Explorer 9


    IE 9 32 bit on windows 7 6; does not reset completely.

    I reverted to IE8 and tried. Got this error message:


    Problem Event Name: BEX64
    Application Name: ieunatt.exe
    Application Version: 8.0.7600.16385
    Application Timestamp: 4a5bca31
    Fault Module Name: StackHash_1dc2
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 0000000000000000
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 1dc2
    Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
    Additional Information 3: cbc5
    Additional Information 4: cbc5ec6970b2af35927ad67117ca57e2


    I am the only user/administrator. I went into safe mode when I had IE8,
    took possession /full control of inetcpl.cpl and ieunatt.exe under my name as administrator.

    Returned to normal mode tried resetting IE8. Same error as above.

    Ran the group policy .vbs from this web site to reset group policy.

    Still could not completely restore the 'reset to default'' settings completely.

    Everything else works. I reinstalled IE9.

    The BEX64 error does not show up on attempting to reset to default in IE9.
    I see a cross.

    What is the fix? There is no malware on the machine.

    Thank you in advance for any help with registry settings that will fix this problem.
    Last edited by harin35; 15 Jul 2012 at 10:57.
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  3. pbcopter
    Posts : 1,872
    Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,
       New #2

    Are you trying to uninstall IE 9 and return to IE 8?
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  4. harin35
    Posts : 15
    Windows 7 Ultimate x 64
    Thread Starter
       New #3

    No.

    Just to be clear, the reset function is working only partially in either IE8 or IE9.
    I had no trouble reverting to IE8. The error message I posted occurred with IE8.

    Thank you for responding; it appears that you did not read the original post completely.
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  6. pbcopter
    Posts : 1,872
    Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,
       New #4

    harin35 said:

    Thank you for responding; it appears that you did not read the original post completely.
    I read the post completely but did not understand what you were asking.

    Sorry.

    Maybe someone else can help.

    Another thought, have you tried the reset with add-ons disabled?
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  7. harin35
    Posts : 15
    Windows 7 Ultimate x 64
    Thread Starter
       New #5

    I removed the tracking protection and Adobe flashplayer before attempting to reset.

    Microsoft is aware of this issue; but no fix available. I think there is a problem with a registry key or permissions; but I do not know which /where.
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