Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Unable to Reset Internet Explorer 9

15 Jul 2012   #1
harin35

Windows 7 Ultimate x 64
 
 
Unable to Reset Internet Explorer 9

IE 9 32 bit on windows 7 6; does not reset completely.

I reverted to IE8 and tried. Got this error message:


Problem Event Name: BEX64
Application Name: ieunatt.exe
Application Version: 8.0.7600.16385
Application Timestamp: 4a5bca31
Fault Module Name: StackHash_1dc2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: cbc5
Additional Information 4: cbc5ec6970b2af35927ad67117ca57e2


I am the only user/administrator. I went into safe mode when I had IE8,
took possession /full control of inetcpl.cpl and ieunatt.exe under my name as administrator.

Returned to normal mode tried resetting IE8. Same error as above.

Ran the group policy .vbs from this web site to reset group policy.

Still could not completely restore the 'reset to default'' settings completely.

Everything else works. I reinstalled IE9.

The BEX64 error does not show up on attempting to reset to default in IE9.
I see a cross.

What is the fix? There is no malware on the machine.

Thank you in advance for any help with registry settings that will fix this problem.


My System SpecsSystem Spec
.
15 Jul 2012   #2
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

Are you trying to uninstall IE 9 and return to IE 8?
My System SpecsSystem Spec
15 Jul 2012   #3
harin35

Windows 7 Ultimate x 64
 
 

No.

Just to be clear, the reset function is working only partially in either IE8 or IE9.
I had no trouble reverting to IE8. The error message I posted occurred with IE8.

Thank you for responding; it appears that you did not read the original post completely.
My System SpecsSystem Spec
.

15 Jul 2012   #4
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

Quote   Quote: Originally Posted by harin35 View Post

Thank you for responding; it appears that you did not read the original post completely.
I read the post completely but did not understand what you were asking.

Sorry.

Maybe someone else can help.

Another thought, have you tried the reset with add-ons disabled?
My System SpecsSystem Spec
16 Jul 2012   #5
harin35

Windows 7 Ultimate x 64
 
 

I removed the tracking protection and Adobe flashplayer before attempting to reset.

Microsoft is aware of this issue; but no fix available. I think there is a problem with a registry key or permissions; but I do not know which /where.
My System SpecsSystem Spec
Reply

 Unable to Reset Internet Explorer 9




Thread Tools




Similar help and support threads
Thread Forum
Internet Explorer - Reset
How to Reset Internet Explorer to Default This tutorial will show you how to reset Internet Explorer settings to back their default state when Windows was first installed on your computer. This is useful for troubleshooting problems that might be caused by settings that were changed after...
Tutorials
Unable to reset Internet Explorer settings
Assisting a friend with a few problems and find I cannot reset Internet Explorer settings. Originally IE11 installed and on trying a reset I got/get the message "Before you can reset IE settings you must first close all other open windows and programs" There are no other open windows or...
Browsers & Mail
Trying to reset Internet Explorer 10, isn't doing it right
Hello all I am trying to reset IE10 because I downloaded it so it is enhanced by Yahoo, how can I change it to be enhanced by bing and msn so it can reset properly and not reset my homepage to Yahoo, thanks
Browsers & Mail
Can't Reset Internet Explorer Settings
Re: Windows 7 O/S. I am pursuing the solution to another problem and in so-doing, it was suggested to me to reset the IE settings. When I click on to the reset box, I get a pop-up that says "Before you can reset Internet Explorer settings, you must first close all other open windows and programs. ...
Browsers & Mail
Internet Explorer Content Advisor - Reset or Change Password
How to Reset or Change Password of Internet Explorer Content Advisor Content Advisor is a tool for controlling the types of content that your computer can access on the Internet in Internet Explorer. After you turn on Content Advisor, only rated content that meets or exceeds your criteria...
Tutorials
Internet Explorer Content Advisor - Reset
How to Reset Internet Explorer Content Advisor Content Advisor is a tool for controlling the types of content that your computer can access on the Internet in Internet Explorer. After you turn on Content Advisor, only rated content that meets or exceeds your criteria can be viewed. You can...
Tutorials


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:11.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App