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Windows 7: Unable to Reset Internet Explorer 9

15 Jul 2012   #1

Windows 7 Ultimate x 64
 
 
Unable to Reset Internet Explorer 9

IE 9 32 bit on windows 7 6; does not reset completely.

I reverted to IE8 and tried. Got this error message:


Problem Event Name: BEX64
Application Name: ieunatt.exe
Application Version: 8.0.7600.16385
Application Timestamp: 4a5bca31
Fault Module Name: StackHash_1dc2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: cbc5
Additional Information 4: cbc5ec6970b2af35927ad67117ca57e2


I am the only user/administrator. I went into safe mode when I had IE8,
took possession /full control of inetcpl.cpl and ieunatt.exe under my name as administrator.

Returned to normal mode tried resetting IE8. Same error as above.

Ran the group policy .vbs from this web site to reset group policy.

Still could not completely restore the 'reset to default'' settings completely.

Everything else works. I reinstalled IE9.

The BEX64 error does not show up on attempting to reset to default in IE9.
I see a cross.

What is the fix? There is no malware on the machine.

Thank you in advance for any help with registry settings that will fix this problem.

My System SpecsSystem Spec
.

15 Jul 2012   #2

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64
 
 

Are you trying to uninstall IE 9 and return to IE 8?
My System SpecsSystem Spec
15 Jul 2012   #3

Windows 7 Ultimate x 64
 
 

No.

Just to be clear, the reset function is working only partially in either IE8 or IE9.
I had no trouble reverting to IE8. The error message I posted occurred with IE8.

Thank you for responding; it appears that you did not read the original post completely.
My System SpecsSystem Spec
.


15 Jul 2012   #4

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by harin35 View Post

Thank you for responding; it appears that you did not read the original post completely.
I read the post completely but did not understand what you were asking.

Sorry.

Maybe someone else can help.

Another thought, have you tried the reset with add-ons disabled?
My System SpecsSystem Spec
16 Jul 2012   #5

Windows 7 Ultimate x 64
 
 

I removed the tracking protection and Adobe flashplayer before attempting to reset.

Microsoft is aware of this issue; but no fix available. I think there is a problem with a registry key or permissions; but I do not know which /where.
My System SpecsSystem Spec
Reply

 Unable to Reset Internet Explorer 9




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