WLM: "An unknown error has occurred"

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  1. Posts : 509
    Windows 7 Home Premium 64-bit, service pack 1
       #1

    WLM: "An unknown error has occurred"


    Well, that's helpful information. This has been going on for several days. I get the message when I am attempting to delete a read message. I've tried closing & re-opening WLM, but I still get the message. It appears to be totally non-selective. It lets me delete some messages, but not others. After one of these episodes, all of my buttons go gray.
      My Computer


  2. Posts : 1,491
    Win7 Pro-64 Bit
       #2

    Maybe a repair will help. Go to programmes and features, click on Windows Live Essentials and you will given a choice to uninstall or repair Windows Live Essentials.
      My Computer


  3. Posts : 509
    Windows 7 Home Premium 64-bit, service pack 1
    Thread Starter
       #3

    I've been debating doing just that, but I am quite the novice & don't know if I'll lose all my contacts, unanswered emails, etc.

    WLM is doing very peculiar things -- like duplicating my "contacts" entries. That seemed a simple fix, but I still haven't had any success with it. It also put my "sent" mail into "drafts". Not to mention the "unknown error." Those are small inconveniences I'm working around, but it just seems ridiculous to me that there could be so many problems. Anyway, I will have to download the 2009 version since (with the help of derekimo) I am finally able to open pps files from my email, but only with the 2007 viewer. Might lose all of those delicate settings with an uninstall/reinstall, too.
      My Computer


  4. Posts : 17,322
    Win 10 Pro x64
       #4

    Hi notty!

    You shouldn't lose anything with the repair, you also don't have to download anything or reinstall to repair.

    Like BrightBlessings said, you'll be given the choice to uninstall or repair, just choose repair and let it do it's thing.
      My Computer


  5. Posts : 509
    Windows 7 Home Premium 64-bit, service pack 1
    Thread Starter
       #5

    OK. I'm all in. I'll try it later tonight. "Repair" sounds way easier to cope with than "reinstall."
      My Computer


  6. Posts : 509
    Windows 7 Home Premium 64-bit, service pack 1
    Thread Starter
       #6

    So, I did the repair. I haven't used WLM enough since then to know if I'll get the "unknown error" message again, but the following problems still remain unresolved:

    1) Duplicate "contacts" listings when trying to forward an email (there is no pattern to this)

    2) "Sent" messages being sent to "drafts" (I deleted everything from "drafts" after the repair was done, so maybe this got fixed?)

    3) "Sent" items folder always indicates that I have sent two emails. When I open the folder, there are hundreds. Is this a time-controlled default?

    None of this is earth-shattering, just annoying. I can work around any of it. Who says one has to understand annoying things (or people), anyway? :)

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    OK, just got the "unknown error" message when I tried to delete an email. ??? I guess that make four unresolved items.
    Last edited by nottaclue9; 17 Jul 2012 at 01:50.
      My Computer


  7. Posts : 17,322
    Win 10 Pro x64
       #7

    Well how do you feel about an uninstall reinstall?

    This program sure hasn't been fun for you has it?

    How do things look on your live account page, the online one?
      My Computer


  8. Posts : 14
    Win 7
       #8

    My wife was having this same issue and I kind of traced it back to her anti virus which also included an email scan. She was running Microsoft Essentials and I removed that and loaded Avast without email scan and the problem has gone away.
      My Computer


  9. Posts : 17,322
    Win 10 Pro x64
       #9

    pmaxon said:
    My wife was having this same issue and I kind of traced it back to her anti virus which also included an email scan. She was running Microsoft Essentials and I removed that and loaded Avast without email scan and the problem has gone away.
    Where is the email scan on MSE?

    Microsoft Security Essentials Product Information
      My Computer


  10. Posts : 14
    Win 7
       #10

    Let's assume it falls under "Real Time Protection".
    Bottom line, removing MSE and installing aVast without running email scan fixed the problem.
      My Computer


 
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