Windows 7: Windows Live Mail has stopped working

When I try and connect to my live mail I get a box come up with the words "Windows Live Mail has stopped working". There is a prompt to "Check online for a solution and close the program". When I do this nothing happens. I am running Windows 7 Home Edition 64bit system. Any ideas?

Welcome to Seven forums BriUnderwood

* Did you already try a repair of windows live?

1. Control Panel
2. Programs - Uninstall a program
3. Windows live essentials
4. Click uninstall/change
5. Repair all windows live programs

Keep us posted for further suggestions.


*Also, run a SFC scannow and restart if violations are found.
SFC /SCANNOW Command - System File Checker

I have tried twice to unistall/ repair all windows live files and it still comes up with the same error. Any more suggestions?

BriUnderwood

*Back up all your emails following this tutorial and an additional link.
Windows Live Mail - Export and Import Email Messages How do I import and export email, contacts, and calendars with Windows Live Mail? - Import Email Messages or Back Up and Restore Windows Live Mail

*Download and install Revo uninstaller and uninstall all components of Windows Live in Advance Mode. Do not reboot if you are prompted, ignore it and continue till the page it brings up the remaining registries. Select them and delete them then Reboot. Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall

*Download a fresh copy of windows live essentials from the link below. (Install only windows live mail if that's all you need) Download Windows Live Messenger 2011 (15.4.3555) - FileHippo.com

Do the above and post back for further suggestions.

Thanks, but how do I export emails and contacts if I cannot open Windows Live mail. Is there another way of accessing all the files?

Check here: C:\Users\ logon \AppData\Local\Microsoft\Windows Live Mail

Tried that link but there is no Windows Live Mail nor Local! directories. Any other ideas?

Your " Show hidden files and folders " option needs to be enabled.

Start > in the search box, type folder options > Enter > click View > click at the dot in front of " Show hidden files and folders " > OK when done.

Now go back to your previous search.....
C:\Users\(your username)\AppData\Local\Microsoft\Windows Live Mail

t-4-2

Hidden Files and Folders - Show or Hide

Thanks - I 've managed to back up my files and uninstall windows live essentials. However when I try and download windows live messenger 2011, it says that it is installing windows live essentials, then quickly that it has updated wle but there is no program installed?