facebook not responding

Hello Carol,

I may not know a solution, but we can do a couple troubleshooting steps to see if it helps any.

Reset Internet Explorer (You are able to select an option to save browsing history): How to reset Internet Explorer settings

Go to Options, and click Manage Add-ons. Use the snipping tool to take a screenshot of all the add-ons and post here. This will allow me to recommend whether or not some add-ons are causing any of the trouble.
How to upload pictures: Screenshots and Files - Upload and Post in Seven Forums
Example of what mine looks like:


Make sure you have all windows updates installed. Some of them are geared towards IE and making it better. After all of this, restart the computer and try again. If you are still having trouble, I'll look at those add-ons and your security programs (which can at times cause conflicts). Speaking of which, would you please tell me which Antivirus program you are using?

Make sure tracking protection lists are disabled. This will ensure that it is not the cause of your problems. You may have to restart IE for this to take effect. This is located in the same place as your add-ons, but it will be listed under Tracking Protection.

This will have to be the first time malwarebytes has had this problem, to my knowledge. Did you buy it, or use the trial version? It could be a conflict with Avast, though I wouldn't think so.

If you install the Free version of Malwarebytes, it should provide a very good manual scan that should only take resources when you are using the scan. However, the paid-for version is supposed to be very good as well, though understandably, it will take some resources. If your computer is slower, I would opt for the free version.

Glad you found out what was causing the trouble!

Dusty,

Carol may have tried the 14day free trial of the Pro version, that could/would cause problems with its Realtime Proactive Protection running with Avast.
Malwarebytes : Start your trial of Malwarebytes Anti-Malware PRO

For proper removal from XP, Vista, or 7 see this link:
uninstall Malwarebytes' anti-malware tool - Malwarebytes Forum

Presently, Mbam is doing some site maintenance, and I am seeing a mobil version of their site while using FireFox14.0.1, IE8 seems to render okay.
08-04-2012 - 9:05pm edt - 01:05UTC

Anak said:

Dusty,

Carol may have tried the 14day free trial of the Pro version, that could/would cause problems with its Realtime Proactive Protection running with Avast.
Malwarebytes : Start your trial of Malwarebytes Anti-Malware PRO

Yea, I was thinking the same thing. But I still am shocked that it would cause that particular problem.
It may be that the computer in question just doesn't have that much memory to spare. It should work flawlessly with antiviruses, even the real time protection feature. Although, as you say, there could always still be some kind of conflict.

I have not only the full version of Malwarebytes, but Superantispyware running real time with Avast with no issues. My PC is more then decent, but no monster like some of yours

A Guy

Hi Carol good morning!
I am Anak, and I hope I can help until Dusty returns.


Step 1:
First of all try to relax, and stay calm, take a few deep breaths. No problem is that large that it can not be corrected if done in a step by step fashion.

Step 2:
Can you tell us the make, and model of your Computer? It will help us in trying to understand the nature of your problem.

We will also need to know what browser you are running. Dusty gave you the instructions for Internet Explorer, but I do not see where you confirmed that.

Don't worry about filling in your System Specs, the make, and model will be sufficient for now.

Step 3:
Now, can you describe why you feel your machine is not running right, and you have to re-install Malwarebytes (mbam)?

I would like to ask you if you remember about when your problems with Facebook started?

Where you sure you were logged-in?

Does your friend allow access to his/hers page?

Do you run regular anti-malware scans? Any results good or bad?

   Note

Read over the next steps, but do not do them until you feel comfortable, please ask any question of any procedure if the steps are not clear to you.
These steps will help you to run the Removal Tool.

It may help if you copy/paste this post in order to help you.

Go up to Thread Tools at the top of your first post, click on it to open, then click on Printable Version, and you will be able to print the entire thread including this post with steps.

Step 1:
If it will make you feel better, you shouldn't necessarily have to re-install mbam.

It will help if you go back to the page/post I offered here: uninstall Malwarebytes' anti-malware tool - Malwarebytes Forum, and copy/paste Firefox's instructions for Windows Vista, and 7 into your word processor so you can print them out, and go over them as you run the removal tool.

Step 2:
It will help if you download the removal tool to your Desktop first:Here

Step 3:
You have already done the first three steps, correct? But you probably have not restarted your machine, if not do that now.

Step 4:
Run the removal tool. If there is a warning note about SHGetValue ignore it, and let the tool finish running.
When the tool is finished it will ask to restart your machine, allow it to do so.

Finally:
I know this is a lot, but relax, take a deep breath, and go step by step.

We need answers in steps two, and three.
One through four (The Note) concern the removal tool, and can be done after we receive more information, and you are comfortable in running it.

Reference: FaceBook Help Center | Something's not working