Hi Carol good morning!
I am Anak, and I hope I can help until Dusty returns.
First of all try to relax, and stay calm, take a few deep breaths. No problem is that large that it can not be corrected if done in a step by step fashion. Step 2:
Can you tell us the make, and model of your Computer? It will help us in trying to understand the nature of your problem.
We will also need to know what browser you are running. Dusty gave you the instructions for Internet Explorer, but I do not see where you confirmed that.
Don't worry about filling in your System Specs, the make, and model will be sufficient for now. Step 3:
Now, can you describe why you feel your machine is not running right, and you have to re-install Malwarebytes (mbam)?
I would like to ask you if you remember about when your problems with Facebook started?
Where you sure you were logged-in?
Does your friend allow access to his/hers page?
Do you run regular anti-malware scans? Any results good or bad?
Read over the next steps, but do not do them until you feel comfortable, please ask any question of any procedure if the steps are not clear to you.
These steps will help you to run the Removal Tool.
It may help if you copy/paste this post in order to help you.
Go up to Thread Tools at the top of your first post, click on it to open, then click on Printable Version, and you will be able to print the entire thread including this post with steps.
If it will make you feel better, you shouldn't necessarily have to re-install mbam.
It will help if you go back to the page/post I offered here: uninstall Malwarebytes' anti-malware tool - Malwarebytes Forum
, and copy/paste Firefox's instructions for Windows Vista, and 7 into your word processor so you can print them out, and go over them as you run the removal tool. Step 2:
It will help if you download the removal tool to your Desktop first:Here Step 3:
You have already done the first three steps, correct? But you probably have not restarted your machine, if not do that now. Step 4:
Run the removal tool. If there is a warning note about SHGetValue ignore it, and let the tool finish running.
When the tool is finished it will ask to restart your machine, allow it to do so.
I know this is a lot, but relax, take a deep breath, and go step by step.
We need answers in steps two, and three.
One through four (The Note)
concern the removal tool, and can be done after we receive more information, and you are comfortable in running it.
Reference: FaceBook Help Center | Something's not working