Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: facebook not responding


04 Aug 2012   #1

windows 7 home 64 bit
 
 
facebook not responding

Hi Everyone,
When I click on a friend's name I get a message that says facebook.com is not responding. By the task bar I see this and it says recover webpage and then it works after a minute. I deleted my cookies and tried to reset my browser setting. After that I had to "go back" to another time as I couldn't get like file view etc.....nothing to click on to bring them back. Do you have any idea what is going on? The rest of my computer is working good. Thank you Carol


My System SpecsSystem Spec
.

04 Aug 2012   #2

Microsoft Windows 8.1 Pro 64-bit
 
 

Hello Carol,

I may not know a solution, but we can do a couple troubleshooting steps to see if it helps any.

Reset Internet Explorer (You are able to select an option to save browsing history): How to reset Internet Explorer settings

Go to Options, and click Manage Add-ons. Use the snipping tool to take a screenshot of all the add-ons and post here. This will allow me to recommend whether or not some add-ons are causing any of the trouble.
How to upload pictures: Screenshots and Files - Upload and Post in Seven Forums
Example of what mine looks like:
facebook not responding-manage-add-ons.jpg

Make sure you have all windows updates installed. Some of them are geared towards IE and making it better. After all of this, restart the computer and try again. If you are still having trouble, I'll look at those add-ons and your security programs (which can at times cause conflicts). Speaking of which, would you please tell me which Antivirus program you are using?

Make sure tracking protection lists are disabled. This will ensure that it is not the cause of your problems. You may have to restart IE for this to take effect. This is located in the same place as your add-ons, but it will be listed under Tracking Protection.


My System SpecsSystem Spec
04 Aug 2012   #3

windows 7 home 64 bit
 
 

Hi Dusty, Wow I never thought about a add -on. The only thing I did in the last few weeks was to add malarebytes anti- malware.
I uninstalled it and I can't believe it. My whole computer is so much faster and facebook is working good. I don't understand it but it is good. I do have avast antivirus. Thanks for helping me. yeah!!!!!Carol
My System SpecsSystem Spec
.


04 Aug 2012   #4

Microsoft Windows 8.1 Pro 64-bit
 
 

This will have to be the first time malwarebytes has had this problem, to my knowledge. Did you buy it, or use the trial version? It could be a conflict with Avast, though I wouldn't think so.

If you install the Free version of Malwarebytes, it should provide a very good manual scan that should only take resources when you are using the scan. However, the paid-for version is supposed to be very good as well, though understandably, it will take some resources. If your computer is slower, I would opt for the free version.

Glad you found out what was causing the trouble!
My System SpecsSystem Spec
04 Aug 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Dusty,

Carol may have tried the 14day free trial of the Pro version, that could/would cause problems with its Realtime Proactive Protection running with Avast.
Malwarebytes : Start your trial of Malwarebytes Anti-Malware PRO

For proper removal from XP, Vista, or 7 see this link:
uninstall Malwarebytes' anti-malware tool - Malwarebytes Forum

Presently, Mbam is doing some site maintenance, and I am seeing a mobil version of their site while using FireFox14.0.1, IE8 seems to render okay.
08-04-2012 - 9:05pm edt - 01:05UTC
My System SpecsSystem Spec
04 Aug 2012   #6

Microsoft Windows 8.1 Pro 64-bit
 
 

Quote   Quote: Originally Posted by Anak View Post
Dusty,

Carol may have tried the 14day free trial of the Pro version, that could/would cause problems with its Realtime Proactive Protection running with Avast.
Malwarebytes : Start your trial of Malwarebytes Anti-Malware PRO
Yea, I was thinking the same thing. But I still am shocked that it would cause that particular problem.
It may be that the computer in question just doesn't have that much memory to spare. It should work flawlessly with antiviruses, even the real time protection feature. Although, as you say, there could always still be some kind of conflict.
My System SpecsSystem Spec
05 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I have not only the full version of Malwarebytes, but Superantispyware running real time with Avast with no issues. My PC is more then decent, but no monster like some of yours

A Guy
My System SpecsSystem Spec
05 Aug 2012   #8

windows 7 home 64 bit
 
 

no it isn't fixed....I was wrong......now I have to install malwarebytes again.......should I run
Download and run mbam-clean.exe from here first......dusty all that for me to do is to much for me as I don't understand it all......thanks everyone......is there a easier way ? thanks Carol
My System SpecsSystem Spec
05 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi Carol good morning!
I am Anak, and I hope I can help until Dusty returns.


Step 1:

First of all try to relax, and stay calm, take a few deep breaths. No problem is that large that it can not be corrected if done in a step by step fashion.

Step 2:
Can you tell us the make, and model of your Computer? It will help us in trying to understand the nature of your problem.

We will also need to know what browser you are running. Dusty gave you the instructions for Internet Explorer, but I do not see where you confirmed that.

Don't worry about filling in your System Specs, the make, and model will be sufficient for now.

Step 3:
Now, can you describe why you feel your machine is not running right, and you have to re-install Malwarebytes (mbam)?

I would like to ask you if you remember about when your problems with Facebook started?

Where you sure you were logged-in?

Does your friend allow access to his/hers page?

Do you run regular anti-malware scans? Any results good or bad?



Note   Note
Read over the next steps, but do not do them until you feel comfortable, please ask any question of any procedure if the steps are not clear to you.
These steps will help you to run the Removal Tool.

It may help if you copy/paste this post in order to help you.

Go up to Thread Tools at the top of your first post, click on it to open, then click on Printable Version, and you will be able to print the entire thread including this post with steps.

Step 1:

If it will make you feel better, you shouldn't necessarily have to re-install mbam.

It will help if you go back to the page/post I offered here: uninstall Malwarebytes' anti-malware tool - Malwarebytes Forum, and copy/paste Firefox's instructions for Windows Vista, and 7 into your word processor so you can print them out, and go over them as you run the removal tool.

Step 2:
It will help if you download the removal tool to your Desktop first:Here

Step 3:
You have already done the first three steps, correct? But you probably have not restarted your machine, if not do that now.

Step 4:
Run the removal tool. If there is a warning note about SHGetValue ignore it, and let the tool finish running.
When the tool is finished it will ask to restart your machine, allow it to do so.



Finally:
I know this is a lot, but relax, take a deep breath, and go step by step.

We need answers in steps two, and three.
One through four (The Note) concern the removal tool, and can be done after we receive more information, and you are comfortable in running it.

Reference: FaceBook Help Center | Something's not working
My System SpecsSystem Spec
05 Aug 2012   #10

windows 7 home 64 bit
 
 

Hi Anak, I love that 1st step you gave me. Now I am relaxed and taking my time.
I have internet exployer 9 and my computer is a windows 7 home premium,Acer aspire X3400,AMD athlon(tm)IIX4
645 proc 3.10ghxessor,4GB(3.75GB usable) 64 bit,service pak 1.This is step 2.yeah!!!! carol now I will see what step 3 is. Easier one step at a time. thanks carol
My System SpecsSystem Spec
Reply

 facebook not responding




Thread Tools



Similar help and support threads for2: facebook not responding
Thread Forum
Facebook leaks are a lot leakier than Facebook is letting on Security News
Is Facebook about to buy Opera to create own Facebook browser? News
Facebook Chillout Room
facebook Browsers & Mail
Solved Facebook down? Chillout Room
IE8 Facebook page not responding Browsers & Mail
FaceBook...when NOT to use it Chillout Room

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 12:43 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33