Firefox not running after latest update, error AppHangB1

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  1. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #11

    koolkat77 said:
    Sorry, missed that.
    Probably there's a bug with the latest version and I think you should just stick with version 14 till a new one comes out.
    Btw, did this addon work okay with the earlier versions you used? Let me know.

    I'll try calling for more help.
    I tested FF version 14 and 13 and they all crashed.
    I guess I will have to reinstall win7
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #12

    Okay.

    So are you just using that addon to test if firefox crashes? Or you actually do need that addon?

    A clean install is always good.

    Clean Install Windows 7
    Clean Reinstall - Factory OEM Windows 7
      My Computer


  3. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #13

    Doubtful that you will need to reinstall wndows unless something has been done of which we are not aware.

    Now , believe it or not, you have System Restore points.

    Use this procedure and pick a restore point before your problems occurred.

    RESTORE TO A PREVIOUS SYSTEM RESTORE POINT
    1) WIN | type SYSTEM RESTORE | ENTER | NEXT
    | Choose a different restore point radio button | NEXT
    2) Show more restore pointscheckbox (lower left)
    3) Highlight the desired restore point
    4) Scan for affected programs(lower right)make a note of affected programs
    5) CLOSE | NEXT | FINISH


    WIN = key with the wavy Microsoft flag on top.
      My Computer


  4. Posts : 14,606
    Microsoft Windows 7 Home Premium 64-bit 7600
       #14

    can you try and create a new profile for firefox,
    follow this guide,
    Creating a new Firefox profile on Windows - MozillaZine Knowledge Base
    if it works and no crashes then we can look at moving the old profile into the new.
      My Computer


  5. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #15

    karlsnooks said:
    Doubtful that you will need to reinstall wndows unless something has been done of which we are not aware.

    Now , believe it or not, you have System Restore points.

    Use this procedure and pick a restore point before your problems occurred.

    RESTORE TO A PREVIOUS SYSTEM RESTORE POINT
    1) WIN | type SYSTEM RESTORE | ENTER | NEXT
    | Choose a different restore point radio button | NEXT
    2) Show more restore pointscheckbox (lower left)
    3) Highlight the desired restore point
    4) Scan for affected programs(lower right)make a note of affected programs
    5) CLOSE | NEXT | FINISH


    WIN = key with the wavy Microsoft flag on top.
    I used a software called "your uninstaller pro" to uninstall Microsfot Security Essentials.
      My Computer


  6. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #16

    Did you run the procedure I gave? Yes/No
      My Computer


  7. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #17

    karlsnooks said:
    Did you run the procedure I gave? Yes/No
    Just did that.
    Using ff 14.0.1.
    Working fine (till now)
      My Computer


  8. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #18

    i recommend that you do not use this "uninstaller pro" product in the future.

    such a product is not needed with Win 7.
      My Computer


  9. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #19

    karlsnooks said:
    i recommend that you do not use this "uninstaller pro" product in the future.

    such a product is not needed with Win 7.
    What would u recommend ?
      My Computer


  10. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #20

    Control Panel | Programs and Features
      My Computer


 
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