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Windows 7: Cannot send emails n Windows Live Mail

12 Sep 2012   #1

Windows 7 ultimate x64
Cannot send emails n Windows Live Mail

Hi. I have been using Windows Live Mail problem free for 9 mths. Yesterday I can still receive but cannot send emails. I get the following error info;

An unknown error has occurred.
Subject ''
Server Error: 554
Server Response: 554 nskntcmgw07p BigPond Outbound [OB105. Connection refused. is listed on the Exploits Block List (XBL). Please visit XBL - Exploit and Botnet Filter - The Spamhaus Project for more information.
Server: ''
Windows Live Mail Error ID: 0x800CCC6F
Protocol: SMTP
Port: 25
Secure(SSL): No

I clicked on link. Seems I have some bug. Use Bitdefender - says no prob.
Pleae help.

My System SpecsSystem Spec

13 Sep 2012   #2

Windows 7 Professional x64, SP1

Have you spoken to your ISP about this problem?
It seems to indicate that the destination you are trying to send email to has blocked anything incoming from your IP or your ISP for some reason.
My System SpecsSystem Spec
13 Sep 2012   #3

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

@snoozin75: I concur with ashleyg. After a few quick searches, it appears as though Bigpond has been having issues for a while (August 2012). I don't know exactly what the problem is (I'm not certain that they do either).

I suggest you contact Bigpond and tell them that your IP address is being blocked by Spamhaus XBL.

If they are unable to help you, try resetting your internet adapter ("ADSL or Cable modem") - that might give you a nrew dynamic IP addres which isn't affected by XBL.

Good luck.

I know you stated that your eMail has been working for nine months, but please double check your settings. I'm not familiar with Bigpond, but the message you received and the help page - settings don't seem to match.

In the msg -> Port 25, no SSL

In the help section -> Port 587, yes SSL

It also seems that they changed the servers for POP3 and SMTP.

Anyway, here's what I found - check your settings and hopefully that's all it is.
Confirm this with Bigpond before making any changes. I don't know what their Windows Live offering is. It looks as though you can click on the "Check now link" just above the Incoming settings - it's probably best to do that on their page, not from inside my post.

From Bigpond help settings:
Email settings summary

To access your BigPond email account,
from an email program such as Outlook, you need to use the following settings:

For customers who have BigPond Email ® with Windows Live®.

Available to all NEW customers who connected on or after 10 February 2012.

Not sure if you are on the BigPond Email with Windows Live service? Check now.

  • POP Server:
  • Security: This server requires a secure connection (SSL)
  • Port: Default SSL Port 995
  • SMTP Server:
  • Security: This server requires a secure connection (TLS or SSL Encryption depending on the mail client you’re using)
    • If you are currently using Outlook, Mac Mail, iPhones, Windows Phones, Android’s please use TLS.
  • Port: Default TLS Port 587
  • Tick the box indicating outgoing server requires authentication (in most email clients, this is not selec ted by default).
  • Use Secure Sockets Layer (SSL) with the POP and SMTP connection, and SMTP authentication for security.
All other customers will be updated to Bigpond Email with Windows Live during 2012 and can use the below settings until that time:
  • Incoming (POP3) mail server:
  • Outgoing (SMTP) mail server:
  • Username: Your full BigPond email address (e.g. or
  • Password: Your email password
Secure Password Authentication (SPA) should be unselected or unticked, if you're asked.
For Customers who are on BigPond Windows Live platform you can send and receive email messages via your browser or using an email client.
My System SpecsSystem Spec


 Cannot send emails n Windows Live Mail

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