Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Internet Explorer has stopped responding

17 Sep 2009   #1

Windows 7 RC 7100
 
 
Internet Explorer has stopped responding

I get "Internet Explorer has stopped working" only when I open hotmail from Live Messenger, but it is reproducible every time. I have experienced no crashes in any other program since installing 7, just IE.

Windows 7 RC
Windows Live Messenger 2009 (Build 14.0.8089.726)

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.7100.0
Application Timestamp: 49ee9200
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7100.0
Fault Module Timestamp: 49eea66e
Exception Code: c0000005
Exception Offset: 00027d1d
OS Version: 6.1.7100.2.0.0.768.3
Locale ID: 1033
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:

D:\Windows\system32\en-US\erofflps.txt

My System SpecsSystem Spec
.

17 Sep 2009   #2

 

See if this will bring you back from the brink...

Internet Explorer - Reset
My System SpecsSystem Spec
17 Sep 2009   #3

Windows 7 Ultimate x64 SP1
 
 

Might be a bad addon. You can try running IE in no add on mode (safe mode) to see if it still happens.

(This tutorial has the shortcut for IE no addons which you can temporarily use, or pin it to your start menu), which apparently, looks like they removed form the start menu in Windows 7 RTM. I don't have it there anymore. But the shortcut still works for Win 7.

Or try resetting IE to see if that will clear it from crashing.

Looks like Antman snuck in and posted the reset tutorial when I was writing.
My System SpecsSystem Spec
.


20 Sep 2009   #4

Windows 7 RC 7100
 
 

Thanks for the tips, I can already tell if I go to mail.live.com, rather than right clicking the live messenger icon, in either Add-on or no Add-on it is much better.
My System SpecsSystem Spec
27 Sep 2009   #5
tylerorr95

 

There are two workaround for this issue which are listed here,
Fix MSI Installer/Windows Explorer/Windows Update has stopped Working

Method 1: Registry Edit

1. Click on start and Type regedit on search bar (on RUN command)
2. Navigate to following key
HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions

3. Now delete all string key except default inside “DisabledSessions”

Method 2: Disabling CEIP Customer Experience Improvement Program

1. Click start and type gpedit.msc on search bar or on RUN command
2. Now navigate to
Computer Configuration -> Administrative Templates -> System -> Internet Communication Management, and then click Internet Communication settings

3. Locate Turn off Windows Customer Experience Improvement Program, double click or right click edit.
4. Click on Enable. Apply and Ok and close gpedit window.

We need to wait until Microsoft fixes the issue and issues a hotfix
My System SpecsSystem Spec
Closed Thread

 Internet Explorer has stopped responding




Thread Tools



Similar help and support threads for2: Internet Explorer has stopped responding
Thread Forum
Windows Explorer Stopped Responding General Discussion
Windows Explorer has stopped responding BSOD Help and Support
Internet Explorer is not responding Browsers & Mail
Internet Explorer not responding on youtube page Browsers & Mail
Internet Explorer Stops Responding Browsers & Mail
internet explorer not responding Browsers & Mail
Windows Explorer has stopped responding BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:17 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33