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Windows 7: Internet Explorer has stopped responding

17 Sep 2009   #1

Windows 7 RC 7100
Internet Explorer has stopped responding

I get "Internet Explorer has stopped working" only when I open hotmail from Live Messenger, but it is reproducible every time. I have experienced no crashes in any other program since installing 7, just IE.

Windows 7 RC
Windows Live Messenger 2009 (Build 14.0.8089.726)

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.7100.0
Application Timestamp: 49ee9200
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7100.0
Fault Module Timestamp: 49eea66e
Exception Code: c0000005
Exception Offset: 00027d1d
OS Version: 6.1.7100.
Locale ID: 1033
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
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My System SpecsSystem Spec

17 Sep 2009   #2


See if this will bring you back from the brink...

Internet Explorer - Reset
My System SpecsSystem Spec
17 Sep 2009   #3

Windows 7 Ultimate x64 SP1

Might be a bad addon. You can try running IE in no add on mode (safe mode) to see if it still happens.

(This tutorial has the shortcut for IE no addons which you can temporarily use, or pin it to your start menu), which apparently, looks like they removed form the start menu in Windows 7 RTM. I don't have it there anymore. But the shortcut still works for Win 7.

Or try resetting IE to see if that will clear it from crashing.

Looks like Antman snuck in and posted the reset tutorial when I was writing.
My System SpecsSystem Spec

20 Sep 2009   #4

Windows 7 RC 7100

Thanks for the tips, I can already tell if I go to, rather than right clicking the live messenger icon, in either Add-on or no Add-on it is much better.
My System SpecsSystem Spec
27 Sep 2009   #5


There are two workaround for this issue which are listed here,
Fix MSI Installer/Windows Explorer/Windows Update has stopped Working

Method 1: Registry Edit

1. Click on start and Type regedit on search bar (on RUN command)
2. Navigate to following key

3. Now delete all string key except default inside “DisabledSessions”

Method 2: Disabling CEIP Customer Experience Improvement Program

1. Click start and type gpedit.msc on search bar or on RUN command
2. Now navigate to
Computer Configuration -> Administrative Templates -> System -> Internet Communication Management, and then click Internet Communication settings

3. Locate Turn off Windows Customer Experience Improvement Program, double click or right click edit.
4. Click on Enable. Apply and Ok and close gpedit window.

We need to wait until Microsoft fixes the issue and issues a hotfix
My System SpecsSystem Spec
Closed Thread

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