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Windows 7: Windows Live Mail Error ID: 0x80004005 Windows 7

25 Sep 2012   #51

Windows 7 Home Premium 64 bit
 
 

Could you set up an account in WLM per post#32 and do another test? There's been a number of changes and I'd like to get a clean test with any error codes. Please do not make any other changes to the WLM account.

To make this easier, I sent you the account configuration from my machine that uses your servers. I'll reference AvalonJen as the account once you import that config, ok?

I'd like to see screen shots of the configuration and any error codes you get when WLM tries to receive.

Okay, I set up a new account as per 32 and these are the screen shots. It asks for my password about 3 times before the final error message.

[ATTACH]Name:  1.PNG
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Name:  2.PNG
Views: 1
Size:  50.5 KB

Name:  3.PNG
Views: 1
Size:  30.9 KB

Name:  4.PNG
Views: 1
Size:  52.5 KB

Name:  5.PNG
Views: 1
Size:  20.2 KB

Name:  6.PNG
Views: 2
Size:  39.5 KB[/ATTACH]

I can access my e-mail by going on to Network solutions website from my computer, so I will download and try your config file next.




My System SpecsSystem Spec
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25 Sep 2012   #52

Windows 7 Home Premium 64 bit
 
 

  1. Import the WLM account I eMailed to you.
I know it must be here, but I can't find where I have the option on import or export??

Windows Live Mail Error ID: 0x80004005 Windows 7-wlm1.png


My System SpecsSystem Spec
25 Sep 2012   #53

Windows 7 Home Premium 64 bit
 
 

Hi again,

I started again with a new account and the IMAP settings. It then says it has to download folders before I can read messages... and then comes up with these errors.

I promise that my password is correct. It works on everyhting else!!

Name:  IMAP.PNG
Views: 1
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Name:  IMAP2.PNG
Views: 1
Size:  17.9 KB

Name:  IMAP3.PNG
Views: 1
Size:  32.5 KB


My System SpecsSystem Spec
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25 Sep 2012   #54

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok, good so far. Glad you could find the Norton eMail scan setting - that might help. When this is done, you might decide to turn it back on, but if eMail stops afterwards, you know where to turn it off.

First, the SMTP server is smtp.avalonmoz.com...... not smtp@avalonmoz.com
see if that corrects the server error in post# 51

Second, I thought the import might might not be clear. The little blue box to the left of the ribbon menus is the drop down menu..... see attached image. Yeah, I know I said Export before...... found out that options works too and it is easier to describe.

Third, I don't see anything wrong with the IMAP account. The login fails, it starts the folder download and then times out.

The next steps are up to you, but keep me up-to-date on what you do.
1. Correct the Outgoing Server on the POP3 shown in #51
--> I do this all the time. My fingers think @ not dot - lol
2. Import the account I sent - hopefully I clarified how to get to the dialog so you can accomplish that
3. Provide more account information (screenshots) of the IMAP account - perhaps there are typos in that - dunno
--> The Details tab scroll box might provide more info - the screen shot only shows login failed, account, and server.

The above suggestions are OR (1 or 2 or 3) - take it one step at a time. Try send/receive after each, if one works for you, you're done. If not, you can try the next.


Attached Images
  
My System SpecsSystem Spec
26 Sep 2012   #55

Windows 7 Home Premium 64 bit
 
 

Hi there,

Right, I found the drop down menu as you showed (duh!!) and I imported your configuration. I noted that it had the 2525, but otherwise was the same as I've been trying. Except for my mistake on the smtp@!!

I get this error message

Name:  password error.PNG
Views: 3
Size:  40.1 KB

It just seems to be determined to not recognise me, although it is still sending mail, even photos - so larger emails.

I remember you wrote about "fix" WLM, I will look for that message and go and do that now.


My System SpecsSystem Spec
26 Sep 2012   #56

Windows 7 Home Premium 64 bit
 
 

Hi,

I found your thread and I had done this before. It says windows live essentials rather than mail, so I thought I hadn't done it.

Anyway, I thought I should just do it again anyway. It said Windows live essential successfully fixed.

So I tried WLM again and got this message, which is right back to where I started!!

Name:  errormessage.PNG
Views: 2
Size:  36.2 KB


My System SpecsSystem Spec
26 Sep 2012   #57

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yeah, we're back to the beginning which is ok because all of the changes to the accounts are out of the way.

Let make sure I know where your system stands
AvalonJen imported
WL repaired sucessfully
SMTP: Outgoing mail is ok
POP3: incoming mail error-0x80004005
Original account is not included in receiving or synchronizing
IMAP account is not included in receiving or synchronizing
Norton eMail scanniing is turned off.

If you verify all of the above and have booted your system and incoming eMail is giving you the error - we'll go to the next possible fix.

Open an elevated Command Prompt (right click - run as administrator)

In the command prompt window execute the following commands - post any errors
cd C:\windows\SysWow64

regsvr32 jscript.dll

regsvr32 vbscript.dll
Boot your system and try eMail

There is a followup step to this that might be necessary, but let's see if this alone fixes it.
My System SpecsSystem Spec
26 Sep 2012   #58

Windows 7 Home Premium 64 bit
 
 

Hi,

I can verify ask the items on your list - until you say ”boot your system”. If I have, I'm not aware of doing it! I'm not sure how to either! Sorry, not the most literate, but I good at following instructions.

I'm also not sure where to input the command prompt once I have booted.
My System SpecsSystem Spec
26 Sep 2012   #59

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You're doing ok, I need to learn to speak human - lol

Boot = restart

See if receiving mail works after you restart the computer and then I'll walk you thru the command prompt - how to launch as administrator....if we need to do that step.

I'm only interested in the AvalonJen account - I know that is configured per Network Solutions recommended settings. Please modify the properties of all other accounts (see image):
clear the box next to "Include this account when receiving mail or synchronizing.

Thanks for being so patient and following instructions and providing feedback - it really does help. It just takes time - our timezone difference doesn't help either.

While I'm thinking about it, have you run Windows Update and update Norton - making sure everything is up-to-date eliminates some problems. If you haven't yet, please do update both Windows and Norton. - Thanks.

There are many possible causes and I'm trying to eliminate them one at a time, the "easiest" first.
.


Attached Images
 
My System SpecsSystem Spec
26 Sep 2012   #60

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Norton "solutions"
Keep in mind that our focus is on POP3 - Gmail works because it is most likely configured as an IMAP account (can you confirm that the Gmail account in WLM uses POP3?)

Try posts 59 and 60 first

and as always - restart your computer after each step - then try eMail.

- we'll come back to post 57 later (I'm building a cmd file to make it really easy for you)




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My System SpecsSystem Spec
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 Windows Live Mail Error ID: 0x80004005 Windows 7




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